Sales Engineering Associate

Job Summary

Why Carrier

Carrier is the leading worldwide provider of heating ventilation and air conditioning (HVAC) refrigeration fire security and cold chain solutions. We invented modern air conditioning and our team of pioneers continues to advance technologies that transform how we live work and move.

We offer industry-leading services and sustainable solutions designed to create healthier homes buildings and environments while reducing environmental impact. At Carrier diversity and inclusion are the drivers of innovation and growth and our exceptional people put the customer at the center of everything we do.

About the Role

Carrier is looking for a Sales Engineering Associate to support our Service and Aftermarket business including service agreements and service repair this role you will contribute to sales growth by supporting customer relationship management developing business opportunities preparing proposals and providing technical support to customers.

You will work closely with sales teams and customers to understand their needs recommend suitable solutions and help drive revenue growth while maintaining strong customer relationships.

Key Responsibilities

• Support sales activities related to service agreements service repairs and aftermarket solutions.
• Prepare quotations proposals and commercial offers while ensuring timely follow-up on customer inquiries.
• Support negotiations to achieve optimal profitability and business outcomes.
• Drive order bookings in alignment with sales targets and business objectives.
• Manage existing customer relationships and identify opportunities to develop new business.
• Understand customer requirements business challenges and market opportunities to support service revenue growth.
• Provide professional proposals offerings and technical support for connected and digitalized service solutions.
• Support payment collection activities and ensure timely resolution of outstanding customer accounts.
• Identify and acquire sales opportunities while contributing to financial targets.
• Prepare monthly sales forecasts and provide updates to management.
• Execute customer visit plans and maintain regular engagement with customers.
• Promote Carrier solutions increase product awareness and educate customers on available service offerings.
• Support sales channel development and expansion for service agreements and repair businesses.

Required Qualifications

• Bachelors degree in Mechanical Engineering (preferred) or an MBA.
• 25 years of relevant experience in service sales service contracts aftermarket sales or a related field.
• Strong sales communication and negotiation skills.
• Ability to develop and maintain effective customer relationships.
• Good organizational planning and time management skills.
• Ability to understand technical solutions and translate customer needs into suitable offerings.
• Proficiency in English and Arabic.

Preferred Skills and Experience

• Experience supporting HVAC building systems engineering solutions or related service industries.
• Knowledge of customer relationship management and sales processes.
• Ability to collaborate effectively with internal teams and external stakeholders.

About Carrier

Carrier is a global leader in intelligent climate and energy solutions. We create solutions that matter for people and our planet by delivering innovative products and services that improve comfort efficiency and sustainability. Join our team and help shape the future of building and service solutions.

Our Commitment to You

At Carrier our greatest assets are the expertise creativity and passion of our employees. We strive to provide a workplace that attracts develops and retains the best talent fosters collaboration and drives innovation to serve our customers better.

We are guided by our values of Respect Integrity Inclusion Innovation and Excellence and we are excited for you to join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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