أخصائي وسائل التواصل الاجتماعي

Position Summary

The Social Media Specialist is responsible for managing social media interactions, responding to customer inquiries, handling complaints, and maintaining a positive brand presence across digital communication channels. This role focuses on community management, customer engagement, WhatsApp Business communication, and monitoring AI platforms across different sectors to support effective customer service and digital operations.

The ideal candidate is responsive, detail-oriented, and capable of managing multiple communication channels efficiently in a fast-paced environment.

Requirements

Social Media & Community Management

• Monitor and manage customer interactions across social media platforms.
  
• Respond to comments, direct messages, inquiries, and complaints professionally and promptly.
  
• Maintain a consistent brand voice across all customer-facing digital channels.
  
• Escalate complex complaints and sensitive customer issues to the relevant departments.
  
• Monitor customer feedback and identify recurring concerns or service improvement opportunities.
  

Customer Communication & WhatsApp Business

• Manage customer inquiries and follow-ups through WhatsApp Business.
  
• Provide accurate information regarding company services, offers, and customer requests.
  
• Ensure timely responses and maintain high standards of customer communication.
  
• Document and follow up on unresolved inquiries and complaints.
  
• Coordinate with relevant teams to ensure customer issues are addressed effectively.
  

AI Platform Monitoring & Digital Operations

• Monitor AI platforms and tools across different sectors to identify relevant information, trends, and developments.
  
• Review AI-generated responses or outputs when relevant to customer communication and operational requirements.
  
• Identify potential issues, inconsistencies, or opportunities for improvement in AI-assisted platforms.
  
• Support the effective use of digital tools to improve response times and customer experience.
  

Performance & Coordination

• Manage multiple communication channels while maintaining accuracy and response quality.
  
• Work efficiently under pressure and meet expected response-time standards.
  
• Coordinate with the Marketing team and other departments to ensure consistent communication.
  
• Track recurring inquiries, customer feedback, and communication issues.
  
• Contribute to improving community management processes and customer engagement.
  

Qualifications & Requirements

Eligibility & Language

• Fluent in both Arabic and English, written and spoken.
  

Experience

• Proven experience in social media community management.
  
• Practical experience handling comments, complaints, direct messages, and customer inquiries.
  
• Experience communicating with customers through WhatsApp Business.
  
• Experience monitoring AI platforms across different sectors.
  

Skills & Competencies

• Excellent written and verbal communication skills in Arabic and English.
  
• Strong customer service and complaint-handling skills.
  
• Fast response time and effective prioritization.
  
• Ability to manage multiple platforms and tasks simultaneously.
  
• Strong attention to detail and problem-solving skills.
  
• Ability to work effectively in a fast-paced environment.
  
• Professional communication style and strong organizational skills.
  
  

Benefits

Benefits & Growth Opportunities

• Competitive salary package.
  

• 5 working days per week.
  

• Comprehensive health insurance coverage.
  

• Professional development and internal training opportunities.
  

• Career growth opportunities within the company.
  

• Supportive and professional work environment.