Outpatients Department Officer

About the Role

Al Salama Hospital is seeking an Outpatients Department Officer to support patient services. This permanent role focuses on ensuring efficient appointment scheduling, registration, and billing processes, while maintaining a high standard of patient experience in line with hospital guidelines.

Key Responsibilities

• Manage patient appointment scheduling and registration processes efficiently.
• Welcome patients and provide accurate information regarding clinics, services, physicians, and directions.
• Handle patient inquiries, complaints, and feedback, ensuring timely resolution and escalation when necessary.
• Oversee billing processes, including invoice generation and payment collection.
• Verify patient insurance details accurately and ensure proper documentation.
• Process cancellations, rescheduling, and system updates according to established procedures.
• Support documentation, scanning, and maintenance of accurate patient records.
• Coordinate with nursing, RCM, and other departments to facilitate patient flow and admissions.
• Respond to internal calls and support departmental requirements.
• Assist patients with billing inquiries or service-related concerns.

Quality and Compliance

The Outpatients Department Officer is responsible for ensuring compliance with hospital policies, procedures, and confidentiality standards. This includes documenting incidents and complaints, reporting them to supervisors in a timely manner, and participating in continuous improvement initiatives. The role also involves promoting the hospital’s value of humanization through respectful and patient-centered interactions.

Required Qualifications

• High school diploma or equivalent.
• 0–1 year of experience in customer service; fresh candidates may be considered.
• Good communication skills in both Arabic and English.
• Basic computer skills, including proficiency in MS Office and system handling.

Preferred Qualifications

• Diploma or Bachelor’s degree.
• Experience in a healthcare or hospital setting.
• Knowledge of medical terminology and insurance processes.

Application Process

Candidates who meet the above requirements are encouraged to apply. Salary details will be discussed during the interview process.