Tamayyaz Concierge Agent- Saudi Only

Job Summary

**Key Responsibilities**

• Welcome guests and provide warm professional assistance with inquiries requests and complaints in a timely manner
• Provide comprehensive information about hotel services facilities and local attractions
• Arrange transportation restaurant reservations tours tickets and other guest requests with attention to detail
• Coordinate with housekeeping front office and other departments to fulfill guest needs and ensure satisfaction
• Maintain up-to-date knowledge of the local area events and services to deliver personalized proactive service
• Handle luggage assistance coordination and manage complex guest requests with resourcefulness and discretion
• Maintain confidentiality and professionalism at all times protecting guest privacy and data
• Record guest requests and feedback following up to ensure satisfaction and continuous improvement

**Requirements**

• Previous experience in hospitality front office or guest services (luxury hotel environment preferred)
• Strong communication and interpersonal skills with excellent customer service orientation
• Good knowledge of local area attractions and services
• Ability to multitask work under pressure and manage time effectively
• Fluent in English; additional languages are an advantage
• Professional appearance positive attitude and cultural awareness
• Flexibility to work shifts weekends and holidays
• Problem-solving acumen and ability to work collaboratively within a team environment

Qualifications :

• Minimum 23 years of substantive experience in a luxury hotel concierge or guest relations role within a 5-star or ultra-luxury establishment.

• Les Clefs dOr certification or demonstrated eligibility is essential.

• Comprehensive knowledge of the local destination luxury lifestyle offerings and the expectations of high-net-worth clientele.

• Demonstrated expertise in anticipating guest requirements and delivering bespoke tailored experiences consistently.

• Fluency in a minimum of two languages required; proficiency in additional languages is essential.

• Superior interpersonal and communication capabilities with a proven track record of building and maintaining relationships with discerning clientele.

• Advanced problem-solving acumen and resourcefulness in managing complex guest requests with absolute discretion and professionalism.

• Advanced proficiency with concierge management systems property management software and digital communication platforms.

• Unwavering commitment to confidentiality discretion and the maintenance of the highest standards of guest privacy and data protection.

Remote Work :

No

Employment Type :

Full-time

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