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KEY ACCOUNTABILITIES & ACTIVITIES
This section describes the principal outputs required from the job.
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Key Accountabilities
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Key Activities
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- Business Requirements Elicitation & Analysis
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- Gather and analyze business requirements from customers, stakeholders, and internal teams.
- Facilitate workshops, interviews, and discussions to understand business needs and objectives.
- Identify business challenges, operational gaps, and improvement opportunities.
- Translate business requirements into structured and actionable requirements.
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- Fleet Management & Mobility Solution Analysis
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- Analyze requirements related to vehicle tracking, fleet management, and mobility services.
- Evaluate operational processes involving trips, vehicle status, driver behavior, geofencing, maintenance, and fuel consumption.
- Identify system enhancements that improve operational performance and customer value.
- Ensure business requirements align with mobility product objectives and customer expectations.
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- Requirements Documentation & User Stories
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- Prepare Business Requirement Documents (BRDs), user stories, functional specifications, and supporting documentation.
- Define acceptance criteria, business rules, exceptions, and system behavior requirements.
- Ensure requirements are complete, traceable, testable, and aligned with business objectives.
- Maintain and update documentation throughout the product lifecycle.
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- Process Analysis & Use Case Development
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- Develop process maps, workflow diagrams, and use cases that represent operational and system processes.
- Analyze current and future-state processes to improve efficiency and user experience.
- Document process dependencies, business scenarios, and operational requirements.
- Support product and technical teams through clear process documentation.
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- Reporting & Dashboard Requirements Management
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- Define reporting, dashboard, and KPI requirements associated with fleet and mobility solutions.
- Document calculations, business rules, filters, and reporting dimensions.
- Collaborate with analytics and technical teams to ensure reporting requirements are implemented effectively.
- Validate reporting outputs against business expectations.
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- Integration Requirements & Technical Coordination
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- Document integration requirements involving APIs, tracking devices, telematics platforms, and external systems.
- Collaborate with technical teams to ensure business requirements are reflected in integration solutions.
- Support discussions related to system interfaces, data flows, and external dependencies.
- Assist in validating integration outcomes against documented requirements.
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- Product Backlog & Change Management Support
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- Support the Product Manager in maintaining and prioritizing the product backlog.
- Assess the impact of change requests, dependencies, and enhancement initiatives.
- Participate in backlog refinement and release planning activities.
- Ensure business priorities and customer requirements are reflected in product development plans.
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- User Acceptance Testing & Feature Validation
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- Develop user acceptance testing scenarios and test cases based on business requirements.
- Participate in feature validation and acceptance testing activities prior to release.
- Track testing outcomes, defects, feedback, and resolution activities.
- Ensure delivered solutions meet agreed requirements and business expectations.
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- Policies, Processes & Procedures
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- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
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- Information Security
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- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
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