It Support Associate, Opstech Solutions

Department:

Technical Services

Job Summary

As an IT Support Associate you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Key job responsibilities
Responsibilities include but are not limited to
Allocating maintaining and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area as well as remote customers.
Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
Traveling within your local or regional area to support our customers.

1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals

CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

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Required Experience:

IC