Assistant Front Office Manager Fairmont The Red Se

Job Summary

• Reporting to the Front Office Manager.
• Responds professionally and courteously to arriving departing and in-house guests with accurate and timely information and services
• Responds to inquiries regarding hotel information and guest concerns.
• Supervises the daily operations of the Front Office personnel promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
• Oversees all day-to-day operations of Front Desk and Bell/Valet staff ensuring that all established front office and hotel policies are followed.
• Acts as a resource for supervisors agents and valet with all Front Office procedures.
• Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
• Courteously answers inquiries and accepts reservations referred from agents both in person and by telephone
• Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
• Reviews all guest issues with staff ensures appropriate departments are contacted for resolution approves recovery and provides follow-up with guests and log is completed.
• Oversees all Concierge duties completed by staff from transportation services to package amenities and arrangements.
• Has complete knowledge of the hotels emergency procedures.
• Implements new procedures and policies.
• Reviews any problems or concerns from the previous days night audit and daily work. Addresses any issues with the entire staff or individual front desk associates whichever is appropriate.
• Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
• Conducts one-on-one meetings with front desk associates at least quarterly.
• Conducts necessary progressive disciplines according to policy

Qualifications :

• Saudi National.
• Highly organized results-oriented with the ability to be flexible and work well under pressure
• Service focused personality is essential
• Previous experience in a similar leadership role.
• Prior experience working with Opera.
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Corrosion Inspection
• Computer Hardware And Networking
• KG Teaching
• Marketing & Branding
• Bpel

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