أخصائي متابعة العملاء والدعم الفني

Job Responsibilities:

• Communicate with customers and follow up on their needs and inquiries.
• Follow up on customer transfer procedures and update their data.
• Receive technical support requests and coordinate with specialists to resolve them.
• Follow up on customer subscriptions and renewals.
• Prepare periodic reports and track task completion.

Qualifications and Requirements:

• Diploma or Bachelor's degree in Information Technology or a related field.
• Minimum of one year of experience in customer service or technical support.
• Familiarity with accounting systems and Point of Sale (POS) systems is preferred.
• Excellent communication, organizational, and follow-up skills.
• Must be a Saudi national.
• Proficiency in Arabic and English languages.
• Proficiency in using a computer and Microsoft Office programs.