Repair & Maintenance Branch Manager

Job Summary

Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries we operate on a truly global scale. Since our establishment in 1958 our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution Home Entertainment Vehicle Components Solutions and Business Solutions.
Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life because at LG Lifes Good.

What Youll Do

• Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency.
• Oversee repair maintenance installation and technical support activities.
• Ensure timely completion of service requests and achievement of service KPIs.
• Manage and develop a team of service engineers technicians and support staff.
• Monitor branch performance productivity and customer satisfaction levels.
• Handle escalated customer complaints and implement corrective actions.
• Control branch expenses and ensure achievement of revenue and profitability targets.
• Manage spare parts inventory and ensure stock availability and accuracy.
• Ensure compliance with company policies quality standards and safety regulations.
• Prepare branch performance reports and provide recommendations for continuous improvement.
• Coordinate with sales logistics and headquarters teams to enhance service operations.
• Drive operational improvements to increase efficiency and customer experience.

What You Must Have

• Bachelors degree in Electrical Engineering Mechanical Engineering Industrial Engineering Business Administration or a related field.
• 5 years of experience in repair maintenance service operations or technical support functions.
• Minimum 3 years of leadership or branch management experience.
• Strong knowledge of service center operations and maintenance processes.
• Experience managing technicians engineers and cross-functional teams.
• Strong customer service and complaint management skills.
• Excellent leadership communication and problem-solving abilities.
• Experience managing budgets operational costs and service KPIs.
• Proficiency in Microsoft Office and ERP/Service Management systems.
• Ability to work in a fast-paced environment and manage multiple priorities.

Nice If You Have

• Lean Six Sigma or process improvement certification.
• Experience with field service management systems.
• Familiarity with LG Electronics products and service standards.
• Strong analytical and reporting skills.
• Knowledge of Saudi market service operations and customer expectations.
• PMP ITIL or other relevant professional certifications.

All qualified applicants will receive consideration for employment without regard to race color religion sex age gender sexual orientation gender identity national origin disability status as a protected veteran or any characteristic protected by applicable federal state or local law.

Required Experience:

Manager

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