Associate Technician, Aftersales Mobile Service

Job Summary

Associate Technician Aftersales Mobile Services

• Division Commercial
• Department Aftersales
• Direct Manager Service Manager
• After Sales Services
• Section Service Operations

This role is responsible for performing on-site diagnostics servicing routine maintenance and repair services using mobile workshop tools. This position contributes to customer satisfaction by helping ensure vehicles are serviced efficiently safely and in alignment with the client standard.

Key Functional Responsibilities

• Perform vehicle diagnostics to identify analyze and resolve complex mechanical and electrical issues repairs on various vehicle systems including high-voltage and low-voltage components using industry-standard diagnostic tools and software.
• Provide on-site diagnostic and repair services at customer locations using mobile workshop equipment ensuring timely and efficient resolution in line with service standards.
• Maintain mobile van inventory tools and equipment readiness ensuring proper stock control documentation and compliance with safety and operational procedures.
• Execute mechanical repairs including brake system maintenance suspension adjustments tire services and drivetrain repairs to support optimal vehicle performance.
• Perform routine maintenance tasks carry out regular maintenance such as brake tire and suspension servicing as well as warranty-related repairs.
• Utilize diagnostic tools & software operate specialized diagnostic equipment and computer-based systems to identify and resolve technical issues efficiently.
• Collaborate with service advisors to explain diagnostic results recommend repairs and provide accurate time estimates.
• Efficiently and accurately complete servicing and repair tasks including documenting work performed parts used and Labor time.
• Perform quality control inspections on completed repairs to verify the accuracy and functionality of work performed.
• Maintain a professional and customer-focused attitude addressing customer concerns and providing excellent service.
• Collaborate closely with the Parts Department to ensure timely ordering tracking and availability of all required components.
• Stay updated with the latest technical information service bulletins and equipment manufacturer guidelines to ensure accurate and efficient servicing and repairs.
• Continuously identify opportunities for process improvements and participate in problem-solving initiatives.

Required Skills:

vehicle diagnostics mechanical repairs electrical issues repairs high-voltage components repair low-voltage components repair industry-standard diagnostic tools diagnostic software on-site diagnostic services mobile workshop equipment usage stock control documentation compliance with safety procedures brake system maintenance suspension adjustments tire services drivetrain repairs routine vehicle maintenance warranty-related repairs specialized diagnostic equipment operation computer-based diagnostic systems service advisor collaboration diagnostic result explanation repair recommendation time estimation quality control inspections customer-focused service parts ordering and tracking technical information updates service bulletins knowledge equipment manufacturer guidelines adherence process improvement participation problem-solving initiatives

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