مدير تجربة العملاء

Company Description Seasons Botanics is a contemporary flower and plant boutique based in Jeddah, specializing in bespoke floral arrangements, curated plants, and creative workshops. The boutique offers subscription services and event styling, delivering tailored designs for homes, offices, and special occasions. With a fresh, artistic approach to floristry, Seasons focuses on creating thoughtful, modern compositions that elevate everyday moments and memorable events. Team members collaborate in a creative environment where craftsmanship, customer care, and aesthetic excellence are highly valued. Joining Seasons means contributing to a brand that blends artistry, service, and community engagement.

Role Description

The Customer Experience Manager is a full-time, hybrid role based in Jeddah, with a mix of on-site work at the boutique and some work-from-home flexibility. This role oversees the customer journey across all touchpoints, including in-store interactions, online inquiries, subscriptions, workshops, and event styling services. Day-to-day responsibilities include managing customer feedback, resolving escalated service issues, monitoring satisfaction metrics, and implementing improvements to enhance overall customer experience. The Customer Experience Manager collaborates closely with sales, design, and operations teams to ensure consistent service standards, clear communication, and smooth processes. The role also involves training team members on best practices in customer service, developing guidelines for client interactions, and supporting marketing & social media initiatives that strengthen customer relationships.

Qualifications

• Candidates should possess strong Customer Experience and Customer Satisfaction skills, with a track record of improving client journeys and loyalty.
• Candidates should possess solid Customer Service and Communication skills, including clear verbal and written communication and empathetic client interaction.
• Candidates should possess Analytical Skills, with the ability to interpret customer data, feedback, and performance metrics to drive actionable insights.
• Fluent in English & Arabic.
• Ability to work effectively in a hybrid environment, manage priorities, and coordinate with cross-functional teams.
• Strong organizational and problem-solving abilities, with attention to detail and follow-through.
• Comfort with basic digital tools

supporting marketing & social media initiatives that strengthen customer relationships