مدير قسم الرقابة التشغيلية

We are seeking an experienced Operational Control Section Manager to lead the control framework over branches and operations across the company. The role covers planning, organizing, and supervising the field control team, ensuring full impartiality in control activities, reporting findings and recommendations to senior management, and protecting company assets and products. It carries broad executive authority to take immediate corrective action to safeguard performance quality and operational integrity.

Key Responsibilities:

• Plan operational control activities, organize workflow, and distribute tasks among performance control staff to ensure full coverage of all branches and regions.
• Conduct periodic regional visits to meet with teams, improve performance quality, and discuss proposals that strengthen the work environment.
• Prepare periodic reports that reflect actual operating conditions, highlighting strengths and weaknesses with a recommendation for each case.
• Follow up on the implementation of approved proposals and verify their impact on performance.
• Periodically evaluate the performance of performance controllers and all staff in the control department.
• Recommend investigation or disciplinary action in cases of performance breaches, breaches of integrity, or tampering with quality specifications.
• Approve custody assignments for performance controllers based on their roles, and review and approve the disbursement of custody or funds for the control department.
• Submit proposals to relevant departments to improve performance quality and reduce administrative gaps.
• Coordinate with Production or central warehouses to withdraw any product with manufacturing defects, that is expired, or that violates approved quality standards.
• Notify relevant departments of any violation that could expose the company to fines or legal risk.

Requirements:

• Bachelor’s degree in Business Administration, Operations, or a related field. A master’s degree is preferred.
• Minimum of 7 years of experience in operational control or operations management in the retail sector, including at least 3 years in a leadership role.
• In-depth knowledge of retail operations, branch management, and quality and inventory systems.
• Ability to manage large field teams spread across multiple geographic regions.
• Experience in operational reporting and data-driven decision-making.
• Familiarity with labor regulations, internal policies, and approved disciplinary procedures.