مسؤول علاقات المرضى

Job description

The Patient Relations Officer is responsible for enhancing patient satisfaction and ensuring a positive patient experience by addressing inquiries, handling complaints, coordinating with relevant departments, and ensuring timely resolution of patient concerns in accordance with the healthcare facility’s policies and procedures.

Skills

• Receive and respond to patient inquiries, feedback, and complaints professionally.
• Follow up on patient complaints and coordinate with relevant departments to ensure timely resolution.
• Monitor patient satisfaction levels and contribute to improving the overall patient experience.
• Provide guidance and assistance to patients and their families regarding healthcare services.
• Ensure timely follow-up on patient concerns until resolution and closure.
• Prepare periodic reports on patient complaints, feedback, and satisfaction indicators.
• Maintain patient confidentiality and comply with privacy and data protection policies.
• Collaborate with medical and administrative teams to improve service quality.
• Ensure compliance with organizational policies, healthcare quality standards, and patient rights.

Qualifications and Requirements

• Bachelor’s degree in Healthcare Administration, Hospital Management, Business Administration, or a related field.
• Minimum of 1 year of relevant experience in patient relations, customer service, or a similar role, preferably in a hospital or medical center.
• Excellent verbal and written communication skills.
• Strong problem-solving and complaint-handling abilities.
• Proficiency in Microsoft Office and computer applications.
• Fluency in Arabic and English, both written and spoken.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple tasks effectively.
• Commitment to patient confidentiality and professional ethics.

Required Skills

• Excellent interpersonal and communication skills.
• Empathy and a patient-centered approach.
• Active listening and conflict-resolution skills.
• Strong follow-up and time-management abilities.
• Teamwork and collaboration.
• Ability to handle sensitive situations professionally.
• Commitment to improving patient satisfaction and service quality.