Associate Technician, Aftersales Mobile Services

Job Summary

This role is responsible for performing on-site diagnostics servicing routine maintenance and repair services using mobile workshop tools. This position contributes to customer satisfaction by helping ensure vehicles are serviced efficiently safely and in alignment with the company standards..

• Perform vehicle diagnostics to identify analyze and resolve complex mechanical and electrical issues repairs on various vehicle systems including high-voltage and low-voltage components using industry-standard diagnostic tools and software.
• Provide on-site diagnostic and repair services at customer locations using mobile workshop equipment ensuring timely and efficient resolution in line with service standards.
• Maintain mobile van inventory tools and equipment readiness ensuring proper stock control documentation and compliance with safety and operational procedures.
• Execute mechanical repairs including brake system maintenance suspension adjustments tire services and drivetrain repairs to support optimal vehicle performance.
• Perform routine maintenance tasks carry out regular maintenance such as brake tire and suspension servicing as well as warranty-related repairs.
• Utilize diagnostic tools & software operate specialized diagnostic equipment and computer-based systems to identify and resolve technical issues efficiently.
• Collaborate with service advisors to explain diagnostic results recommend repairs and provide accurate time estimates.
• Efficiently and accurately complete servicing and repair tasks including documenting work performed parts used and Labor time.
• Perform quality control inspections on completed repairs to verify the accuracy and functionality of work performed.
• Maintain a professional and customer-focused attitude addressing customer concerns and providing excellent service.
• Collaborating closely with the Parts Department to ensure timely ordering tracking and availability of all required components.
• Stay updated with the latest technical information service bulletins and equipment manufacturer guidelines to ensure accurate and efficient servicing and repairs.
• Continuously identify opportunities for process improvements and participate in problem-solving initiatives.

• Ensure safety & compliance follow all safety protocols including PPE usage and comply with company environmental and health regulations.
• Maintain a clean and organized work area ensuring proper handling and storage of tools and equipment.

Required Skills:

On-site diagnostics Servicing Routine maintenance Repair services Mobile workshop tools Vehicle diagnostics Mechanical repairs Electrical repairs High-voltage components Low-voltage components Industry-standard diagnostic tools Diagnostic software Mobile workshop equipment Mobile van inventory management Stock control Safety procedures Operational procedures Brake system maintenance Suspension adjustments Tire services Drivetrain repairs Warranty-related repairs Computer-based diagnostic systems Collaboration with service advisors Customer service Time estimation Documentation Parts usage logging Labor time logging Quality control inspections Customer-focused attitude Collaboration with Parts Department Ordering and tracking components Technical information updates Service bulletins Equipment manufacturer guidelines Process improvements Problem-solving Safety protocols PPE usage Compliance with environmental and health regulations Clean and organized work area Tool and equipment handling and storage

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