مدير متجر

Job description

Overview Of The Role:

• The Store Manager oversees consistent operational excellence and holds full P&L responsibility, ensuring adherence to Brand compliance. This role fosters an environment aligned with Brand values, teamwork, result delivery, and exceptional customer service. The Store Manager is vital in planning, strategizing, and ensuring efficient store operations and financial outcomes, alongside developing staff capabilities and enhancing customer service to achieve business success.

What You Will Do:

Store Operations

• Ensure delivery of operational standards in visual merchandising, stock availability, customer service, and safety.
• Maintain Brand integrity through standardized displays.
• Implement agreed delivery plans and company procedures for security control of stock.
• Collaborate with merchandising team to manage stock turnover and address slow/fast moving items.
• Coordinate with the buying team on stock ordering levels and concerns.
• Ensure all IT systems operate smoothly to prevent any business disruption.
• Handle the registration and renewal of necessary permits and licenses.
• Plan and account for the store's sales and profits; review monthly P&L reports.
• Develop marketing and promotional plans to boost sales and profits.
• Manage product ordering, receiving, pricing, and handle damaged/returned products.
• Conduct daily floor walks to drive sales actions and coach staff.
• Use the Working Week Framework for planning and executing operations.

Growth and Customer Service

• Train employees on customer service best practices and behaviors.
• Monitor customer behavior and feedback to improve service levels.
• Identify opportunities to increase service through customer research.
• Benchmark store sales growth with the management team.
• Analyze competitor performance and coordinate actions with Regional Manager.

People Management

• Hire, train, and develop employees with a comprehensive training calendar.
• Ensure adequate staffing levels for effective store operations.
• Motivate, support, and evaluate staff performance.
• Adhere to HR and health and safety procedures.
• Develop a succession plan for talent growth and business continuity.

Finance Management

• Manage financial operations including sales, manpower, and expenses.
• Prepare annual budgets with the Area Manager.
• Ensure timely issuance of all relevant financial reports.
• Oversee effective administration of invoices, credit notes, and petty cash management.

Skills

Required Skills To Be Successful:

• Strong leadership and team management skills.
• Proven ability in financial management and budgeting.
• Expertise in visual merchandising and stock management.
• Excellent customer service and sales capabilities.

What Qualifies You For The Role:

• Graduate degree required.
• Minimum 8 years of experience in retail and wholesale.
• Experience with premium fashion brands is essential.
• Ability to meet targets and handle KPIs effectively.
• Strong commercial acumen and customer focus.
• Proficient in critical thinking, problem solving, and communication.
• Able to manage organizational, sales, and management tasks effectively.