Senior Engagement Manager, Professional Services

Job Summary

Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster at lower cost Do you want to be part of history and transform businesses through cloud computing adoption Do you like to work on-site in a variety of business environments leading teams through high impact projects that use the newest cloud infrastructure and platform technologies Would you like a career path that enables you to progress with the rapid adoption of cloud computing
At Amazon Web Services (AWS) were hiring a technical Engagement Manager to lead AWS consultants partners and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

Key job responsibilities
As Engagement Manager you will manage projects independently and also deliver as part of larger teams.
You will own work streams end to end starting by understanding the customer required outcomes then leading the team through delivery managing customer expectations proactively handling risks and following an effective governance structure in order to deliver solutions tied to the customer business objectives. You will communicate in an effective way with AWS team members and stakeholders as well as with customer counterparts. Achieving customer satisfaction will be a relevant driver of your work.
As an Amazonian leader you will embrace and apply the Amazon Leadership Principles proactively engaging other teams to learn and share and participating actively in the recruitment and onboarding of future team members.
This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

A day in the life
AWS Professional Services engage in a wide variety of projects for customers and partners providing collective AWS customer experience best practices and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product service and training teams to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices proactively identifying and closing project gaps.
Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable scalable low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 5 years of leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale experience
- 7 years of leading and delivering enterprise-level IT engagements experience
- Bachelors degree in STEM field
- Knowledge of cloud services such as AWS or equivalent
- Experience in leading multiple Agile teams (like Scrum Masters Product Owners) concurrently or at scale
- Experience in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- 7 years of delivering customer engagements in a professional services role experience

- project management certification such as PMP Scrum or other Agile certification
- AWS certification
- Experience with Agile or other program management methodologies
- Experience working with and presenting to C-level executives IT and lines of businesses across organizations or equivalent
- 5 years of cloud and on-premise integration experience or Bachelors degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Senior IC