مدير أول شريك حسابات العملاء - الخدمات

About the Role

Mastercard (KSA) is seeking a Principal, Client Account Partner, Services for a full-time position. This senior leadership role within Mastercard Services holds full accountability for a single, strategically significant client relationship. The Principal Client Account Partner operates at the intersection of client impact, commercial performance, and delivery excellence, owning the end-to-end Services agenda for the account. The role involves independently originating, shaping, selling, and delivering complex advisory engagements while achieving defined sales, revenue, and delivery targets. This position serves as a trusted executive advisor to senior client leadership and contributes to profitable growth, talent development, and Mastercard Services’ intellectual capital and market reputation.

Responsibilities

• Act as the senior Services relationship owner for a strategic client, advising executive and C-suite stakeholders.
• Define and drive the Services client agenda based on a deep understanding of the client’s strategy and priorities.
• Anticipate client needs and proactively provide insights, solutions, and perspectives that deliver measurable business impact.
• Hold full accountability for sales, revenue, and margin performance aligned to Services growth targets.
• Originate, qualify, and convert advisory opportunities through an insight-led, consultative sales approach.
• Lead proposal development, pricing, internal approvals, and contract negotiation with minimal oversight.
• Lead and oversee complex advisory engagements, ensuring high standards of problem-solving and analytical rigor.
• Set the intellectual direction for engagements, including hypothesis-driven approaches and analytical frameworks.
• Ensure disciplined project governance, financial management, and risk mitigation across all account engagements.
• Provide day-to-day leadership, coaching, and development for consulting teams across engagements.
• Actively contribute to performance management, feedback, and career development of team members.
• Contribute to the creation and evolution of Services intellectual capital, methodologies, and market-relevant thought leadership.
• Model Mastercard’s leadership principles, including a client-first mindset and accountability for results.

Qualifications and Experience

• Extensive professional experience, including 5-10 years in management consulting, advisory, or strategy roles.
• Demonstrated success leading large, complex client accounts within financial services, payments, or adjacent industries.
• Proven track record of independently achieving sales, revenue, and delivery targets in a professional services environment.

Required Capabilities and Competencies

• Deep consulting toolkit, including structured problem-solving, hypothesis-driven analysis, executive storytelling, and impact-oriented recommendations.
• Strong commercial acumen with the ability to manage pipelines, pricing, margins, and client economics.
• Exceptional executive presence with the ability to influence C-suite stakeholders.
• Strong analytical and financial modeling skills, with advanced proficiency in Excel and PowerPoint.
• Ability to operate independently in a matrixed, fast-paced environment while mobilizing cross-functional teams.
• High accountability mindset with a bias for action, results, and continuous improvement.

About Mastercard Services

The Services team at Mastercard provides cutting-edge services to help customers grow. This agile team focuses on end-to-end solutions for a diverse global customer base, centered on data-driven technologies and innovation. These services include consulting, data insights & analytics, loyalty and marketing programs, and platforms in areas such as business experimentation, customer engagement/loyalty, and security solutions.