Software Implementation Lead

Job Summary

Software Implementation Lead (Mining Technology)

Are you ready to scale AI solutions for the Global Mining Industry

We are looking for a Software Implementation Lead to join our Mining Technology Operations team. This isnt just about managing spreadsheets or internal migrations; its about leading customer-facing deployments of advanced AI-based software at scale across some of the most complex industrial environments on the planet.

As we expand our portfolio globally we need a dynamic leader who can bridge the gap between field-deployed engineers data scientists and external enterprise clients.

What youll be doing:

• Leading Client Deployments: Own the end-to-end delivery of software implementations into client IT/OT environments ensuring projects are delivered on time within budget and to customer specifications.
• Managing External Stakeholders: Act as the primary technical point of contact for customer teams steering committees and key stakeholders throughout the deployment lifecycle.
• Translating Complexity: Turn client business and site requirements into clear technical specs and RFCs for our product and engineering teams.
• Visualising Value: Build and maintain Grafana dashboards to show our customers exactly how our AI is optimising their operations.
• Innovating Workflows: Leverage modern AI productivity tools to accelerate documentation analysis and prototyping.
• Risk & Account Growth: Own the project risk log manage scope change control and contribute to Key Account strategies to drive long-term client growth.

Who you are:

• Client Delivery Expert: 5 years of experience in external customer-facing software implementations or Professional Services (B2B SaaS enterprise software or industrial technology).
• Infrastructure Savvy: Proven experience managing software integration and technical deployment directly within client network/IT/OT infrastructures.
• Industry Savvy: Deep understanding of the nuances of large-scale industrial enterprises (bonus points for experience in Mining or Heavy Industry software).
• Data-Driven: Comfortable with BI tools (e.g. Grafana) and a foundational understanding of AI/ML lifecycles.
• Master Communicator: Highly skilled at managing client expectations navigating enterprise stakeholders and translating technical reports into strategic business value.
• Fluency in English and Arabic.

Why this role

Reporting directly to the VP of Mining Technology Operations you will play a pivotal role in scaling our field deployments globally. This is a chance to work with a truly distributed team and see your technical delivery directly impact global industrial efficiency and sustainability.

Be Part of the Future

If youre excited about the intersection of AI customer delivery and industrial innovation wed love to hear from you.

Note: This role is open to Saudi nationals and expatriates with the legal right to work in the Kingdom. is an equal opportunity employer and values diversity in our teams.

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