مشرف المبيعات وعلاقات العملاء

Key Responsibilities

• Develop and implement CRM strategies to enhance customer satisfaction, loyalty, and retention.
• Manage and strengthen B2B corporate relationships, key accounts, and long-term business partnerships.
• Monitor customer feedback, analyze customer behavior, and identify opportunities to improve the customer experience.
• Establish and track KPIs to measure CRM performance, customer satisfaction, and service quality.
• Oversee customer inquiries, complaints, and escalations, ensuring timely and effective resolution.
• Identify opportunities to improve CRM processes through digital tools, automation, and workflow optimization.
• Lead VIP customer relationship programs and develop personalized engagement initiatives.
• Collaborate with Sales, Marketing, and Operations teams to ensure a seamless customer journey.
• Prepare and analyze CRM performance reports and provide actionable recommendations to management.
• Support customer retention, business growth, and revenue generation through effective relationship management.
• Lead and guide the customer relations team to ensure high service standards and operational efficiency.
• Align CRM initiatives with the company's overall business objectives and customer experience strategy.

Required Qualifications & Skills

• Proven experience in CRM, customer relationship management, or customer experience.
• Strong experience in B2B account management and corporate client relations.
• Excellent communication, negotiation, and problem-solving skills.
• Experience in CRM systems, customer data analysis, and performance reporting.
• Strong leadership skills and the ability to collaborate across departments.
• Ability to develop strategies that improve customer satisfaction, retention, and business performance.