وكيل خدمة عملاء

Customer Service Agent will deliver a positive, customer-first experience by handling customer enquiries efficiently, resolving concerns professionally, and providing accurate information about flyadeal products, services, policies, and procedures.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Provide clear and accurate information about flyadeal products, services, policies, and procedures while supporting customer needs.
• Meet assigned productivity and customer care targets.
• Resolve customer enquiries and complaints and escalate complex issues when required.
• Maintain up-to-date knowledge of flyadeal products, systems, services, and marketing campaigns.
• Ensure accurate and timely data entry across relevant systems.
• Support Team Leaders with flight disruption activities, queue management, and cancelled flight processing.
• Monitor customer feedback and escalate recurring service or operational issues.
• Work with internal teams to resolve complaints and improve the overall customer journey.

Requirements

• High school certificate, Diploma, or bachelor’s degree.
• Good communication and interpersonal skills.
• Customer-focused and solution-oriented approach.
• Ability to handle customer concerns professionally in a fast-paced environment.
• Good computer and data-entry skills.
• Ability to work effectively as part of a team.