Tamayyaz– Reservation Agent – Saudis Only

Job Summary

Key Responsibilities

Reservations Handling

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.

• Respond promptly to inquiries via phone email website or OTA platforms.

• Upsell higher room categories and promote hotel packages to maximize revenue.

• Ensure all bookings are confirmed with complete and accurate guest information.

System & Reporting

• Maintain reservation records and update changes cancellations and no-shows.

• Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.

• Prepare and send daily / weekly reservation reports as required.

• Ensure rate parity across all booking channels.

Guest Communication & Service

• Handle special requests (early check-in late check-out VIP amenities etc.).

• Communicate professionally with travel agents corporate clients and walk-in guests.

• Resolve booking-related issues or escalate when necessary.

• Maintain confidentiality of guest information in line with data privacy standards.

Coordination & Compliance

• Liaise with Sales Revenue and Front Office teams for group bookings or long stays.

• Follow Accor policies reservation procedures and brand standards.

• Support in overbooking situations as per hotel revenue strategy.

Qualifications & Skills

Qualifications :

Previous experience in hotel reservations or front office (preferred not mandatory for entry-level).

Knowledge of Opera PMS / Accor Reservation Systems is an advantage.

Strong communication skills in English (Arabic is a plus).

Customer-oriented with a positive and professional attitude.

Ability to multitask and work under pressure.

Basic knowledge of Microsoft Office (Excel Outlook).

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Intelligence
• Corporate
• Irrigation
• Investment
• AC Maintenance
• Contract Administration

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