Mgr Loss Prevention

About the Role

Sheraton is seeking a Mgr-Loss Prevention to manage the daily functions of the department, ensuring the protection of property assets, employees, guests, and the property itself. This full-time role focuses on maintaining compliance with legal requirements and Standard Operating Procedures, while also prioritizing guest and employee satisfaction and achieving operational budget goals. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Manage all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents.
• Administer fire prevention programs and emergency preparedness in collaboration with the Director of Engineering.
• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Develop and implement detailed "shut down" procedures to ensure all property areas are secured appropriately.
• Ensure compliance with applicable laws and safety regulations, and follow proper key control guidelines.
• Develop and maintain a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure full functionality.
• Oversee the first aid program for guests and employees and manage the claims process, monitoring General Liability and Worker's Compensation cases.
• Handle complaints, disputes, grievances, and conflicts, negotiating resolutions as needed.
• Monitor and follow up on all unusual activities that could impair the well-being of guests and employees.
• Develop and maintain liaison with local law enforcement and emergency services.

Operational Oversight and Training

• Train staff in established emergency procedures and implement accident and fire prevention protocols.
• Oversee and guide the efforts of the Accident Prevention Committee.
• Communicate the importance of safety procedures, detailing codes, and ensuring employee understanding and adherence.
• Inspect and critique the performance of the loss prevention department to maintain high levels of professionalism and customer service.
• Identify educational needs, develop formal training programs, and instruct others on relevant procedures.

Leadership and Interpersonal Skills

• Utilize interpersonal and communication skills to lead, influence, and encourage team members.
• Emphasize teamwork, foster close working relationships with other departments, and promote assertive hospitality as a crime deterrent.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other personal care to coworkers and customers as needed.
• Serve as a role model, demonstrating appropriate behaviors and advocating sound financial/business decision-making with honesty and integrity.

Qualifications and Experience

• 2-5 years of experience in loss prevention or a related field.
• Demonstrated ability to manage daily departmental functions effectively.
• Proficiency in maintaining logs, certifications, and documents required by law and SOPs.
• Strong analytical and problem-solving skills to evaluate information and choose optimal solutions.
• Ability to meet quality standards and customer expectations consistently.

Reporting and Communication

• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and co-workers via telephone, written form, email, or in person.