أخصائي خدمة عملاء

Job description

• Customer inquiries are received and addressed through various communication channels, including phone and email.
• Necessary information regarding services is provided, and customer requests are tracked.
• Complaints and feedback are handled with professionalism and efficiency.
• Customer requests are monitored, and coordination with management is ensured for prompt responses.
• Customer satisfaction levels are measured, contributing to service quality improvement.
• Customer interactions are documented, and their data is updated in customer relationship management systems.
• Open cases are monitored, ensuring their closure in a timely manner.
• Regular reports related to customer inquiries and complaints are prepared to assess service levels.
• Positive relationships with customers are maintained, enhancing their experience with the company.

Skills

• Bachelor's degree or diploma in Business Administration, Marketing, or a related field.
• Minimum of two years of experience in customer service.
• Excellent communication, listening, and problem-solving skills.
• Ability to professionally handle complaints and various situations.
• Proficiency in Microsoft Office and customer service software.
• Good organizational skills and the ability to manage multiple tasks.
• Commitment to quality, prompt responses, and ensuring customer satisfaction.