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Job description

Job Title
Collection Officer

Job Scope

The Collection Officer is accountable for managing payments on receivables and following up on outstanding debts and/or deferred payments from clients. S/He maintains continuous communication with clients, negotiate payment methods and attempts to collect timely payments mitigating company losses.

Main Duties and Responsibilities

• Research accounts and contact respective clients to agree on suitable payment plans and develop collection schedules and methods
• Follow up with clients to collect receivables as per communicated deadlines and ensure payments are processed on time
• Monitor accounts to identify overdue payments and debts, investigate historical data and institute legal actions, when necessary, in coordination with the direct manager
• Maintain and update account status and client’s database while keeping track of all activities and payment records
• Establish and maintain strong business relationships with clients, respond to queries and cascade complaints as and when necessary
• Issue periodic statements and report on collection and accounts receivable status to concerned

Position Requirements

Education

Bachelor’s degree in Accounting or Finance

Experience

At least 2 years of relevant experience

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma