Wellness Manager

Job Summary

Key Responsibilities

Operational Supervision & Quality Assurance:

• Oversee daily operations of the spa fitness center recreation areas and wellness facilities ensuring seamless service delivery.
• Conduct regular inspections of treatment rooms wellness areas and recreational facilities to ensure adherence to Raffles & Fairmont brand standards.
• Ensure all wellness facilities are fully operational safe and guest-ready at all times.
• Monitor proper usage maintenance and inventory of spa products equipment and retail items.
• Ensure all treatments and services are delivered in line with approved protocols and quality standards.

Guest Experience & Service Excellence:

• Deliver exceptional personalized wellness journeys aligned with ultra-luxury guest expectations.
• Ensure all wellness touchpoints reflect attention to detail ambiance and sensory experience.
• Respond promptly and professionally to guest feedback requests and concerns.
• Coordinate bespoke wellness experiences including VIP arrangements private sessions and special occasions.
• Support service recovery efforts through immediate corrective actions and follow-through.

Team Leadership & Development:

• Lead coach and inspire the spa fitness and recreation team to uphold Raffles service culture and Heartist values.
• Conduct daily briefings to communicate operational priorities guest movements and service standards.
• Provide structured training mentoring and continuous feedback to ensure high performance.
• Support recruitment onboarding scheduling and attendance monitoring of the team.
• Drive a culture of engagement accountability and continuous improvement.

Coordination & Communication:

• Liaise closely with Front Office Guest Relations Housekeeping Engineering and F&B to ensure seamless guest experiences.
• Coordinate wellness offerings with other departments to create integrated luxury experiences.
• Ensure accurate communication of guest preferences bookings and special requirements.
• Report maintenance issues equipment faults and safety concerns promptly.

Commercial & Financial Performance:

• Drive revenue across spa treatments retail products memberships and wellness programs.
• Monitor performance indicators such as treatment utilization retail conversion and guest satisfaction scores.
• Support budgeting forecasting and cost control initiatives.
• Identify opportunities for upselling cross-selling and experience enhancements.

Standards Safety & Compliance:

• Enforce grooming hygiene and safety standards in all wellness areas.
• Ensure compliance with hotel policies Saudi regulations and health & safety requirements.
• Maintain confidentiality of guest information and uphold privacy standards.
• Ensure adherence to sustainability and environmental practices aligned with brand values.

Qualifications :

• Minimum 46 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment.
• Previous supervisory or managerial experience in spa recreation or wellness operations is required.
• Diploma or Degree in Hospitality Wellness Spa Management or related field is an advantage.
• Pre-opening experience is highly desirable.

Skills & Competencies:

• Strong leadership and team management capabilities.
• Excellent attention to detail and service quality orientation.
• Strong commercial awareness and ability to drive revenue.
• Effective communication and stakeholder coordination skills.
• Strong organizational planning and problem-solving abilities.
• Familiarity with spa systems booking platforms and property management systems is an advantage.

Personal Attributes:

• Passion for wellness luxury hospitality and guest experience.
• Calm composed and professional under pressure.
• Guest-centric mindset with a strong sense of ownership.
• Flexible and adaptable to a remote destination environment.
• High level of integrity discretion and reliability.

Additional Information :

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations project coordination and setup of wellness facilities is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
• A proactive anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.

Remote Work :

No

Employment Type :

Full-time

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