Assistant Front Desk Manager

About the Role

Four Seasons Hotels (KSA) is seeking an Assistant Front Desk Manager to join the team at Four Seasons Red Sea Shura Island. This full-time role involves supporting the Front Office Manager in daily operations and ensuring exceptional guest experiences through genuine care and service. The position is based in the Red Sea region and requires 2-5 years of relevant experience.

Key Responsibilities

• Supervise the Front Desk team to ensure efficient guest check-in and check-out procedures.
• Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
• Resolve guest concerns and requests promptly with care and effective service recovery.
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
• Assist in the development of front desk procedures and systems in preparation for the resort opening.
• Collaborate with Housekeeping, Concierge, Guest Experience, and other departments to ensure a seamless guest journey.
• Handle VIP arrivals and special occasions with personalized attention.
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement.

Qualifications and Experience

• 2-5 years of experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
• A hands-on, guest-focused approach with strong leadership and problem-solving skills.
• Pre-opening experience is an advantage.
• Excellent communication, interpersonal, and organizational skills.
• Fluency in English and Arabic is required.

Required Skills and Attributes

• Strong working knowledge of hotel property management systems.
• A proactive and adaptable attitude with the ability to remain calm under pressure.
• Excellent attention to detail and adherence to guest service standards.
• Strong verbal and written communication skills in both Arabic and English.

Benefits and Compensation

• Competitive salary in a tax-free environment.
• Fully furnished accommodation and transportation.
• 30 days annual vacation, plus public holidays.
• Ticket allowance.
• Living allowance.
• Complimentary meals and uniform care.
• Comprehensive medical and life insurance.
• Employee Assistance Program and global complimentary stays with Four Seasons.
• Career development opportunities within a world-class luxury brand.

Application Process

Join Four Seasons Hotels (KSA) to contribute to creating extraordinary guest experiences. This role offers an opportunity for professional growth within a luxury hospitality brand.