مطور Power BI

Job Title: Power BI Support

Experience: 4+ Years

Employment Type: Full-Time

JD:

• Integration of SMAX data sources (Incident, Problem, Change, Service Requests, Assets, CMDB, Availability, etc.) with Power BI.
• Design and configuration of data models to support reporting and analytics requirements.
• Development of interactive Power BI dashboards for key ITSM processes, including:
• Incident Management metrics (e.g., volume, SLA compliance, resolution trends)
• Problem Management trends (e.g., recurring issues, root cause analysis)
• Change Management reporting (e.g., change success rate, approvals, backlogs)
• Service Request fulfillment and SLA tracking
• Asset and configuration visibility (where applicable)
• Availability and continuity metrics
• Configuration of filters, drill-downs, and interactive visualizations for different user roles (IT managers, service desk, executives).
• Setup of scheduled data refreshes and automated report distribution.
• Configuration of role-based access controls for dashboards and reports to ensure secure data visibility.
• Support for User Acceptance Testing (UAT), validation, and production go-live.
• Provision of documentation and knowledge transfer for dashboard usage, maintenance, and reporting best practices.