مساعد خدمة عملاء

Job description

Job Description:

A Saudi female employee is required to work as a customer service assistant in the field of shipping and customs clearance in the city of Jeddah.

Tasks and Responsibilities:

- Receiving customer inquiries via phone, email, or live chat, and responding to them professionally.

- Providing accurate information about the company's products, services, and policies.

- Processing customer requests, follow-ups, and complaints with the relevant authorities until they are fully resolved.

- Documenting customer data and daily interactions on the Customer Relationship Management (CRM) system.

- Completing daily and routine tasks as required by the direct supervisor.

Skills

Requirements and Skills:

- At least 8 months of experience in customer service.

- Appropriate educational qualification (Diploma or Bachelor's degree).

- Excellent communication and active listening skills with the ability to maintain self-control and deal with angry customers.

- Speed and accuracy in data entry and using the computer and relevant systems.

- Ability to work within a team and manage time with flexibility.