We are hiring an SMS - Technical Support Engineer to monitor SMS services troubleshoot delivery issues and ensure stable and high-quality messaging performance with local and international operators.
Key Responsibilities
Monitor SMS traffic delivery reports and system performance.
Troubleshoot SMS delivery failures delays and routing issues.
Analyze logs and SMS error codes across platforms and gateways.
Coordinate with aggregators telecom operators and vendors to resolve incidents.
Escalate complex issues when needed and follow up until resolution.
Support client onboarding testing and configurations.
Prepare incident reports RCA and performance reports.
Ensure SLA compliance and participate in on-call support when required.
Requirements
Experience in SMS operations telecom or messaging platforms.
Good understanding of SMS routing delivery reports and troubleshooting.
Familiar with SMS protocols and gateways (SMPP HTTP APIs is a plus).
Strong analytical and communication skills.
Ability to work under pressure and handle incidents.
هذا الإعلان منشور على Dr.Job السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
