Chief Conceirge

Job Summary

• Supervise all activities of the team.

• Utilize interpersonal and communication skills to lead influence and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.

• Encourage and builds mutual trust respect and cooperation among team members.

• Serve as a role model to demonstrate appropriate behaviors.

• Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees absence.

• Establish and maintain open collaborative relationships with employees and ensures employees do the same within the team.

• Ensure concierge team effectively handles guest requests and adheres to all hotel policies procedures and standards while striving towards total guest satisfaction.

• Supervise staffing levels to ensure that guest service operational needs and financial objectives are met.

• Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations recognizes performance and produces desired results.

• Managing Bell/Door/Valet Operations

• Create and coordinate work schedules and assign posting positions maximizing coverage and optimizing efficiency at all times.

• Record guest requests for luggage and valet service and train employees on venue features and services.

• Ensuring the driveway lobby entrance and baggage storage areas are clean and presentable.

• Conducting performance reviews and ensuring that all equipment and supplies are working properly.

• Set an example for employees by being present and working during peak business periods and events.

• Strong organizational skills.

• Ability to organize manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events such as parties and weddings.

• Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.

• Supervising Bellmen transferring and storing guest luggage and responding to guest requests.

• Inspect guest rooming standards and acquaint guests with rooms and their features.

• Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.

• Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.

• Ability to drive both manual and automatic transmission vehicles. Must possess a valid drivers license.

• Ensure team members have current and up to date knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.

Additional Information :

Remote Work :

No

Employment Type :

Full-time

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