SPECIALIST TRAVEL SERVICES

About the Role

alfanar is seeking a Specialist, Travel Services to efficiently coordinate travel requests and provide professional service to employees. This full-time role involves ensuring all travel arrangements adhere to defined policies, procedures, and quality standards to support departmental operational plans.

Key Responsibilities

• Handle reservations for domestic and international flights, including business trips, transfers, final exit tickets, and employee/family vacation tickets.
• Manage local and international hotel bookings, along with rail and transportation requests.
• Control costs for air tickets and hotel bookings, actively seeking the best prices.
• Process requests according to employee entitlement eligibility and record deductions.
• Act as a coordinator between employees and travel agencies.
• Prepare checklists and embassy letters for business and tourist visas, coordinating with travel agencies for visa assistance.
• Monitor daily flight operations, prepare lists of traveling employees, and send daily reminder SMS messages.
• Review and cross-check supplier and hotel invoices, coordinating with hotels and divisions for payment processing.
• Process all hotel invoices, including standard rooms, events, and conferences, and manage all air ticket invoices.
• Review employee travel deductions and ensure accurate fare differences for air ticket deductions during employee clearance.
• Update information for travel invoices, prepare deductions, settlement refunds, and submit reports to the Payroll Department.
• Track and follow up on refunds with travel agencies for business trips, vacations, and unutilized air tickets.
• Post fare lists in SAP and publish monthly and quarterly flight fare lists on the company portal.

Role Accountabilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets within schedules and utilize resources effectively.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Resolve operational problems and escalate complex issues as needed.
• Ensure quality requirements are met and contribute to effective quality control processes.
• Coordinate well-defined systems, policies, and procedures, seeking automation opportunities.
• Comply with all relevant policies, procedures, and work instructions.
• Ensure compliance with safety, quality, and environmental management procedures within the area of work.

Qualifications and Experience

• 2-5 years of relevant experience.

Work Type

This is a full-time position.