مدير منصة التجارة الإلكترونية

E-commerce Platform Manager

Location: Jeddah, Saudi Arabia

Department: E-commerce | Reports to: E-commerce Director

Role type: Managerial individual contributor with responsibility for external developers and technology vendors

About the Role

Govyy is looking for an E-commerce Platform Manager to own the operational and technical management of its Salla store and connected e-commerce systems. You will execute approved website changes, manage platform configurations and integrations, coordinate development, test releases, and ensure a reliable customer journey from landing page through checkout and order transmission. You will also own the execution and day-to-day optimization of on-site merchandising — product placement, category arrangement, campaign visibility, bundles, upselling and cross-selling — within the commercial direction approved by the E-commerce Director. This is a hands-on platform-management role and does not require you to be a full-stack developer, but you must be technically capable of managing developers, understanding integrations and performing basic front-end or configuration changes.

Key Responsibilities

• Own and administer the Salla store: themes, applications, payment methods, user roles, access controls, documentation and change logs
• Publish approved banners, pages, products, categories, bundles and landing pages, and configure approved discount codes and promotional rules
• Schedule and launch website campaigns on the approved commercial calendar and remove expired content on time
• Execute the approved on-site merchandising plan: product ranking, hero products, recommendations, filters, search and product discoverability
• Monitor placement performance and use conversion, click, search and AOV data to drive improvements and CRO experiments
• Collect business requirements, translate them into functional and technical specifications, and prioritize the development backlog with the E-commerce Director
• Coordinate external Salla developers, integration partners and technology vendors, and monitor platform, application and integration costs
• Manage and monitor integrations with fulfilment, customer service, CRM, analytics, payment and shipping systems, and investigate failed, duplicated or delayed orders and data-sync issues
• Lead QA, UAT and release management across mobile, desktop and major browsers, including post-release checks and defect resolution
• Monitor the storefront, checkout and critical integrations; lead incident escalation and communicate impact and resolution status
• Ensure analytics tags, pixels and conversion events are implemented correctly and that website changes do not break tracking or attribution

Qualifications & Experience

• Bachelor’s degree in Information Systems, Computer Science, E-commerce, Business Technology or a related discipline
• Four or more years of experience in e-commerce platform operations, website management, digital product operations or on-site merchandising
• Practical experience managing Salla is strongly preferred; Shopify, Magento or a comparable commerce platform is also relevant
• Experience executing on-site merchandising across homepages, categories, product pages and landing pages
• Experience coordinating developers, agencies and technology vendors
• Experience with QA, UAT, release management and incident resolution

Skills

• Working knowledge of HTML and CSS; basic JavaScript is advantageous
• Understanding of APIs, webhooks, integrations and data synchronisation
• Working knowledge of GA4, GTM, advertising pixels and conversion tracking
• Familiarity with payment gateways, fulfilment systems, CRM platforms and marketing technologies
• Ability to interpret website, product, conversion and customer-behaviour data
• Strong attention to detail, structured technical problem-solving and quality-control discipline
• Effective vendor and developer management, with clear cross-functional communication in Arabic and English