Specialist Airport Guest Greetings

About Red Sea Global and Coastal Transportation Services Co.

Red Sea Global is a leading developer focused on redefining land, air, and sea travel to elevate destinations. Coastal Transportation Services Co., a subsidiary of Red Sea Global, specializes in providing transportation services at the Red Sea destination. As part of the Red Sea Global Group, Coastal Transportation Services Co. aligns with shared strategic goals and collaborative initiatives to effectively serve its clients.

Role Summary: Specialist - Airport Guest Greetings

The Specialist - Airport Guest Greetings will play an integral role in supporting mobility operations, focusing on delivering efficiency and consistency in guest experience. This full-time position requires 5-10 years of experience and involves managing and coordinating fleet availability to meet demand and ensure a seamless guest experience. The role is critical for representing Mobility within the Airport Control Center and serving as a focal point for communication among stakeholders regarding guest and staff movement.

Key Responsibilities

• Plan airport transfers and share plans with airport stakeholders, including airside transfers, arrivals, and departures.
• Administer GACA Airport Permits and Airport Driving permits for Mobility staff.
• Represent Land & Marine in the Airport Operations Control Center on a 24/7 basis.
• Collaborate with TOCC, AOCC, and external stakeholders for exception management in the Airport for Guest and Executive Staff Transfer bookings, including reporting incidents, vehicle mishaps, and complaints, and ensuring continuous follow-through for service recovery.
• Monitor airport transfers for on-time performance and share ETA updates with relevant airport stakeholders to enhance guest experience.
• Coordinate, supervise, and report on team activities, ensuring effective communication.
• Comply with service standards, regulatory requirements, and company policies.
• Report the Mobility transfer plan, resource deployment, and exceptions daily.
• Report the next 7 days' weekly transfer plan to all stakeholders.
• Prepare business requirements to improve the operational efficiency of the system.
• Meet & Greet VIP Guests, provide journey updates, assist with luggage, and allocate suitable vehicles.
• Participate in ORAT, systems testing, and go-live phases.
• Identify potential risks, issues, and challenges, reporting them to management.
• Undertake other job-related tasks and assignments as required.
• Ensure full compliance with company Health & Safety policies by proactively identifying risks, maintaining a safe working environment, and promoting a strong safety culture across all airport operations.
• Reconcile Mobility transfers, including cost, group size, removing duplication, and sending approvals for valid transfers to billing.

Qualifications and Experience

• Bachelor’s degree.
• At least 5 years of experience, preferably within the GCC.
• Experience in the Airport or Transportation industry at a minimum supervisory level is preferred.
• Excellent verbal and written communication skills in English are required; Arabic is an advantage.
• Technology savvy with a good command of MS Office Suite.