Field Servicesto Manager

Department:

Customer Service

Job Summary

Description

Position Summary

If you are a Field Service / STO Manager professional looking for an opportunity to grow your career Emerson has an exciting opportunity for you. Based in Jubail Saudi Arabia this role is responsible for leading the planning execution and continuous improvement of Shutdown Turnaround and Outage (STO) projects and field service activities related to control valves isolation valves and pneumatic hydraulic and electric actuators. You will drive operational excellence customer satisfaction safety performance team development and business growth while partnering closely with customers sales teams and service organizations to deliver high-quality lifecycle services solutions.

In This Role Your Responsibilities Will Be:

• Lead the planning coordination and execution of STO projects valve overhauls commissioning troubleshooting calibration upgrades and related field service activities.
• Drive safe on-time and high-quality project delivery while meeting customer expectations operational objectives and financial targets.
• Manage workforce planning resource allocation subcontractor coordination scheduling and service execution to ensure efficient project delivery.
• Develop and coach field service engineers and technicians through mentoring training knowledge sharing and performance development initiatives.
• Collaborate with sales business development and lifecycle services teams to identify customer opportunities support quotations and expand STO and service-related business growth.
• Monitor key performance indicators related to safety quality customer satisfaction delivery performance and project profitability.
• Promote a strong safety culture by ensuring compliance with company policies industry standards and customer requirements.
• Lead continuous improvement initiatives that enhance operational efficiency service delivery and customer outcomes.

Who You Are

You build strong partnerships and work collaboratively across teams to achieve shared goals. You consistently deliver results even in challenging situations by effectively balancing operational priorities customer expectations and business objectives. You develop and empower people through coaching feedback and opportunities for growth while creating an environment where individuals can perform at their best. You make sound and timely decisions based on analysis experience and business needs while adapting effectively to changing priorities and evolving customer requirements.

For This Role You Will Need:

• Bachelors degree in Mechanical Engineering Electronic Communication Engineering Electrical Engineering or a related technical discipline.
• 8 Years experience in control valve actuator or industrial service operations including responsibility for field service execution maintenance shutdowns turnarounds or outage projects.
• Experience leading technical teams contractors or multidisciplinary resources in an industrial oil and gas petrochemical power or process manufacturing environment.
• Knowledge of valve maintenance troubleshooting commissioning equipment diagnostics and reliability improvement practices.
• Strong communication customer engagement planning and stakeholder management skills with proficiency in business systems and digital tools such as ERP and Microsoft Office applications.

Preferred Qualifications That Set You Apart:

• Experience managing large-scale shutdown turnaround and outage (STO) projects with responsibility for cost schedule quality and safety performance.
• Knowledge of process automation control systems and lifecycle services within the process industries.
• Experience supporting commercial activities including service quotations project estimation and service-led sales initiatives.
• Familiarity with quality management systems continuous improvement methodologies and environmental health and safety standards.
• Experience working within the Middle East region particularly in Saudi Arabia supporting industrial customers in energy petrochemical or manufacturing sectors.

Our Culture and Commitment To You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Emerson is committed to fostering a culture of innovation integrity collaboration and inclusion. We welcome individuals with diverse experiences perspectives and backgrounds who are passionate about making an impact. We encourage qualified candidates to apply and join us in shaping solutions that help our customers and communities succeed.

Required Experience:

Manager

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