مدير تكنولوجيا المعلومات لـ DTC

Job description

On behalf of our client, we are seeking a DTC IT Manager will be responsible for owning and managing the Magento e-commerce platform and the end-to-end digital customer journey, from storefront and checkout through order fulfilment, last-mile delivery, and post-purchase activities. The role will drive solution design, project delivery, platform performance, and vendor management to ensure a reliable, scalable, and continuously improving consumer experience. Responsibilities: Own platform & solution ownership: Own the Magento platform and the DTC technology stack end-to-end — performance, stability, scalability, and security of the consumer-facing channel. Own the DTC solution roadmap and backlog within the cross-channel direction set by the Senior Manager; translate business needs into well-designed solutions. Maintain accurate catalogue, pricing, and promotion configuration across the DTC channel. Change & project delivery Deliver DTC changes and projects end-to-end — requirements, design, vendor build oversight, testing, release, and adoption. Run disciplined release and change management to protect platform stability. Customer experience & conversion Own the DTC digital journey storefront, search, checkout, payments, and post-purchase; drive conversion, reduce cart abandonment, and improve page performance. Partner with Marketing on campaigns, promotions, and content operations across the channel. Fulfilment & last mile (DTC) Own DTC order-to-delivery integration and DTC last-mile execution (e.g. FarEye) routing, tracking, proof-of-delivery, and returns — within the Senior Manager's cross-channel last-mile direction. Ensure accurate order flow between Magento, SAP, and delivery systems. Data, insight & optimization Own DTC analytics (funnel, conversion, delivery performance) with the AI & Data team, and use the data to prioritize improvements. Ensure DTC data is accurate and integrated across systems. Vendor management Manage DTC vendors (Scandiweb, FarEye, Easydata) day-to-day for delivery, quality, SLAs, and roadmap, within IT vendor governance and the Senior Manager's oversight. Governance, security & compliance Ensure DTC solutions meet security, data-protection (PDPL), and payment-compliance (e.g. PCI-DSS) standards; partner with the Cybersecurity Manager on consumer-data and checkout risk. Service transition & escalation Transition DTC changes cleanly into Run with documentation and run books, and act as the DTC solution escalation point for the DTC L2 analyst and Service Delivery. Requirements Bachelor’s degree in IT, Computer Science, Engineering, or a related field Minimum 5 years of experience in IT, with hands-on ownership of e-commerce platforms. Minimum 3 years of experience in the FMCG sector is a must. Experience within organizations operating across multiple locations, including head offices, branches, and manufacturing facilities is a must. Hands-on experience with e-commerce platforms, preferably Magento (Adobe Commerce). Proven experience delivering e-commerce projects and managing digital/e-commerce vendors. Strong understanding of the full DTC journey, including storefront, checkout, payments, fulfilment, and last-mile delivery. Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems. Magento/Adobe Commerce, PMP, or Agile certifications are preferred. Experience with last-mile/delivery platforms such as FarEye. Or experience with analytics tools such as Google Analytics. Strong English communication skills.

Preferred candidate

Years of experience

5+ years

Degree

Bachelor's degree / higher diploma