أخصائي دعم التطبيقات

Key Responsibilities:

• Support application deployments, releases, configuration changes, and production change activities.

• Investigate, troubleshoot, and resolve production incidents, application issues, and service disruptions.

• Perform root cause analysis (RCA) for recurring application, system, database, and integration issues.

• Coordinate with development, infrastructure, database, network, middleware, and business teams to drive incidents through to resolution.

• Ensure incidents and service requests are managed and resolved within agreed SLA timelines.

• Track and follow up on corrective and preventive actions to improve application stability, availability, and performance.

• Support daily production operations, including application health checks, batch activities, deployments, restarts, and environment-related activities.

Support business continuity by proactively monitoring applications and addressing operational risks and service issues

Desired Candidate Profile

Required Skills and Experience:

• Strong hands on SQL experience, including Microsoft SQL Server and Oracle SQL, with expertise in query writing, troubleshooting, and data analysis.

• Strong understanding of API and system integrations, including TLS/SSL certificates and Java KeyStore (JKS).

• Experience supporting enterprise applications hosted on Windows Server and Linux environments.

• Good understanding of enterprise application architecture, middleware, system integrations, and batch processing.

• Working knowledge of network connectivity, file systems, access permissions, ports, and server level troubleshooting.

• Hands-on experience with application monitoring, log analysis, incident diagnostics, and performance troubleshooting.

• Experience with application deployments, service/application restarts, environment support, and release activities.

• Good understanding of Incident, Problem, Change, and Service Request Management, preferably within an ITIL-aligned environment.

• Strong communication, coordination, and stakeholder management skills.

• Experience in the banking or payments domain is preferred.