Continuous Improvement Business Partner

Job Summary

Role Overview

The Customer Experience Continuous Improvement Business Partner (CIBP) plays a pivotal role in advancing our Areas CX maturity and performance. This position anchors the execution of our CX strategy ensuring governance visibility and delivery of improvements that directly impact customer outcomes. By driving process excellence automation and data-driven decision-making the CIBP sustains progress on critical initiatives and empowers CX teams to deliver consistent high-quality experiences.

Key Responsibilities

• Drive the implementation and champion the adoption of global CX standards across local teams.
• Identify gaps in processes and customer experience and design solutions that improve outcomes.
• Lead optimization and automation initiatives that deliver measurable results in efficiency cost reduction and customer-centric KPIs.
• Partner with CX leaders to define track and align KPIs with strategic goals.
• Collaborate across functions to turn insights into actionable improvements integrating process excellence customer listening and digital enablement.
• Sustain progress on critical projects ensuring measurable advancements continue over time.

Skills & Qualifications

• Bachelors degree in business administration engineering operations information systems or supply chain is preferred.
• Minimum 2 years of professional experience in a relevant role.
• Dynamic self-starting and results-driven individual with strategic thinking and execution ability.
• Experience or certification in Lean Six Sigma operational excellence process improvement or project management.
• Strong interpersonal and influencing skills to drive adoption and change across diverse teams.
• Proven change management expertise.
• Analytical methodical and flexible approach to problem-solving and execution.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Key Skills

• Marketing & Sales
• Business Administration
• Bid
• Instrumentation & Control
• HACCP

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