موظف استقبال (Concierge)

About the Role

Hilton is seeking a Concierge to join its team in Riyadh, Saudi Arabia. This full-time role involves assisting guests with various requests and services, contributing to a memorable hospitality experience. The position requires 0-1 years of experience.

Role Overview

The Concierge is responsible for delivering comprehensive guest services, ensuring that all inquiries and special requests are handled efficiently and professionally. This role is central to providing a high standard of hospitality and guest satisfaction within the hotel environment.

Key Responsibilities

• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide recommendations and arrange services for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, and floral deliveries.
• Manage guest communications, including receiving and delivering messages, mail, packages, and faxes.
• Facilitate seamless registration and elevated service for VIP guests.
• Share marketing materials and promote the use of hotel services and programs.

Required Experience

• 0-1 years of experience in a relevant field.

Core Values

At Hilton, success is guided by core values that include a passion for Hospitality, acting with Integrity, demonstrating Leadership, fostering Teamwork, exhibiting Ownership, and maintaining a focus on the Now.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the Hilton Hotels team.