مدير الأمن والسلامة

About the Role

Marriott International is seeking a Manager, Security & Safety to oversee daily departmental operations in Mecca, Makkah, Saudi Arabia. This full-time position focuses on ensuring the protection of property assets, employees, and guests, while maintaining compliance with legal requirements and standard operating procedures. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Manage daily security and loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents.
• Administer fire prevention programs and emergency preparedness in coordination with the Director of Engineering.
• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop and implement detailed "shut down" procedures to secure all property areas at appropriate times.
• Ensure compliance with applicable laws, safety regulations, and proper key control guidelines.
• Maintain a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure full functionality.
• Oversee the first aid program for guests and employees and manage the claims process, monitoring General Liability and Worker's Compensation cases.
• Train staff in established emergency procedures and implement accident and fire prevention protocols.
• Handle complaints, disputes, grievances, and conflicts, and negotiate resolutions.
• Monitor unusual activities that could impair the well-being of guests and employees.

Ensuring Customer Service and Team Collaboration

• Meet quality standards and customer expectations daily, providing services that enhance satisfaction and retention.
• Inspect and critique the performance of the loss prevention department to maintain high professionalism and customer service.
• Emphasize teamwork and foster close working relationships with other departments to deter crime.
• Encourage mutual trust, respect, and cooperation among team members.
• Serve as a role model, demonstrating appropriate behaviors and utilizing interpersonal skills to lead and influence others.

Operational Management and Communication

• Maintain logs, certifications, and documents as required by law and Standard Operating Procedures.
• Analyze information and evaluate results to solve problems and choose optimal solutions.
• Develop and maintain liaison with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Communicate the importance of safety procedures, detailing codes, and ensuring employee understanding.

Qualifications and Experience

• 2-5 years of experience in security and safety management.
• Demonstrated ability to manage daily departmental functions effectively.
• Proficiency in maintaining required logs, certifications, and documents.
• Strong understanding of emergency procedures, accident, and fire prevention.
• Ability to ensure guest and employee satisfaction while managing operational budgets.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within a dynamic hospitality environment focused on safety and guest satisfaction.