In Room Dinning Supervisor

Job Summary

In-Room Dining Supervisor

Location: Riyadh Saudi Arabia
Department: Food & Beverage In-Room Dining
Employment Type: Full-Time
Reporting To: Assistant Food & Beverage Manager

Job Summary

Basiqat by Mantis is seeking a passionate service-oriented and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team.

The successful candidate will be responsible for supervising daily in-room dining operations ensuring the highest standards of luxury hospitality personalized service food presentation and guest satisfaction.

As a member of the pre-opening team the In-Room Dining Supervisor will play an important role in establishing service procedures preparing operational equipment training Heartists and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resorts opening.

Key Responsibilities

In-Room Dining Operations & Service Excellence

• Supervise daily in-room dining operations to ensure efficient professional and personalized service.

• Ensure all guest orders are accurately received processed prepared and delivered within established service standards.

• Oversee the setup presentation and delivery of in-room dining orders in accordance with luxury hospitality standards.

• Monitor service quality food presentation temperature and order accuracy before delivery.

• Ensure proper handling of special dietary requirements allergies and personalized guest preferences.

• Coordinate timely collection of used trays trolleys and dining equipment from guest accommodations.

• Maintain high standards of cleanliness hygiene and organization in all in-room dining service areas.

• Ensure all operational procedures comply with approved Mantis and Accor brand requirements.

Luxury Guest Experience & Personalization

• Deliver warm attentive and discreet service that reflects the resorts luxury positioning.

• Anticipate guest needs and ensure personalized dining experiences.

• Handle guest requests feedback and complaints professionally and efficiently.

• Coordinate special dining arrangements celebrations romantic setups and VIP amenities as required.

• Ensure guest preferences and special requests are communicated accurately to relevant departments.

• Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience.

• Promote a culture of genuine hospitality attention to detail and service excellence among Heartists.

Pre-Opening Operational Readiness

• Support the setup and implementation of the In-Room Dining departments operational procedures and service standards.

• Assist in preparing departmental checklists service sequences and standard operating procedures.

• Coordinate the setup and organization of in-room dining service stations equipment and supplies.

• Support the identification and preparation of operating supplies and equipment (OS&E) required for the department.

• Participate in menu familiarization service rehearsals and operational simulations before opening.

• Assist in establishing order-taking procedures delivery standards and service recovery guidelines.

• Support the recruitment onboarding and training of in-room dining Heartists.

• Work closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved.

Team Supervision & Heartist Development

• Supervise guide and motivate In-Room Dining Heartists during daily operations.

• Conduct daily briefings to communicate service priorities guest preferences and operational updates.

• Support the preparation of duty schedules and appropriate staffing arrangements.

• Provide on-the-job training in service etiquette order-taking product knowledge and luxury service standards.

• Monitor Heartist performance and provide constructive feedback and coaching.

• Promote teamwork professionalism grooming standards and a positive working environment.

• Support the Food & Beverage management team in maintaining effective communication and operational discipline.

Food & Beverage Coordination

• Maintain effective communication with Kitchen Housekeeping Front Office and other relevant departments.

• Coordinate with the culinary team to ensure timely preparation and delivery of guest orders.

• Ensure accurate communication of menu items availability dietary requirements and special requests.

• Monitor order flow and resolve operational delays promptly.

• Support coordination of VIP amenities special occasions and customized dining arrangements.

• Ensure all service equipment is handled properly and maintained in good condition.

Cost Control & Inventory Management

• Monitor the use of in-room dining supplies equipment and consumables.

• Assist with inventory checks and stock replenishment.

• Minimize breakage waste and unnecessary operational expenses.

• Ensure accurate billing payment processing and proper handling of guest charges.

• Support departmental cost-control initiatives without compromising service quality.

• Report equipment defects shortages and maintenance requirements promptly.

Health Safety & Hygiene Compliance

• Ensure compliance with applicable food safety hygiene and sanitation requirements.

• Monitor proper food handling transportation and service practices.

• Ensure adherence to HACCP principles and relevant food safety procedures.

• Maintain safe and hygienic working conditions in service areas.

• Ensure proper cleaning and sanitization of service equipment trays and trolleys.

• Report food safety concerns incidents and operational risks to management.

• Support sustainability initiatives including responsible waste management and efficient resource utilization.

Administration & Reporting

• Maintain accurate operational records shift reports and service checklists.

• Monitor guest feedback service delays and operational challenges.

• Assist in preparing departmental reports and performance updates.

• Ensure proper documentation of guest complaints incidents and corrective actions.

• Support internal quality inspections and service audits.

• Perform additional Food & Beverage duties as assigned by management.

Qualifications :

Education & Experience

• Diploma or bachelors degree in Hospitality Management Food & Beverage Management or a related field.

• Minimum 23 years of relevant experience in Food & Beverage service preferably including in-room dining operations.

• Previous supervisory or team-leading experience within a hotel or resort is highly desirable.

• Experience within luxury hotels resorts or internationally recognized hospitality brands is preferred.

• Previous hotel or resort pre-opening experience is an advantage.

• Strong understanding of luxury in-room dining service standards order-taking procedures and guest service etiquette.

• Familiarity with hotel point-of-sale (POS) systems and in-room dining order management procedures.

• Experience in handling VIP guest requests special dining arrangements and service recovery situations is an advantage.

Skills & Competencies

• Excellent guest service and interpersonal skills.

• Strong leadership team supervision and coaching abilities.

• Excellent command of English; Arabic proficiency is highly desirable.

• Strong communication and coordination skills.

• Excellent attention to detail and commitment to luxury service standards.

• Ability to work efficiently under pressure while maintaining service quality.

• Strong organizational multitasking and time-management skills.

• Good knowledge of food and beverage products menu presentation and service techniques.

• Ability to handle guest complaints and resolve service issues professionally.

• Familiarity with POS systems and basic operational reporting.

• Proactive reliable and guest-focused approach.

• Strong teamwork and collaboration across operational departments.

• Flexibility to work shifts weekends and public holidays according to operational requirements.

• Adaptability to the demands of a pre-opening environment.

Additional Information :

Why Join Basiqat by Mantis

Joining Basiqat by Mantis means becoming part of an exciting pre-opening journey and contributing to the creation of a distinctive luxury hospitality destination in Riyadh.

As part of Mantis and the global Accor family you will have the opportunity to:

• Be part of a dynamic and passionate pre-opening team.

• Contribute to establishing the foundations of a new luxury eco-resort.

• Grow professionally within an internationally recognized hospitality group.

• Experience a collaborative inclusive and people-focused working environment.

• Access learning and development opportunities within Accor.

• Enjoy applicable ALL Heartists employee benefits and recognition programs.

Our Commitment to Diversity & Inclusion

At Accor we believe in creating an environment where everyone feels welcome respected and valued. We are committed to equal opportunities and fostering a diverse and inclusive workplace.

Join us and be part of the Basiqat by Mantis journey!

Remote Work :

No

Employment Type :

Full-time

Apply Now