أخصائي أول - الخدمات الميدانية (FIS)

Responsibilities

Field Services support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

To support daily technical support activities for computers and all other end point devices

Update the support ticket with the progress

To set up and test desktop computer peripherals

To perform the system changes adhered to organizational policies

Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance

Maintain technical documentation in association with other functional departments

Technical Skills

Hardware and Networking:

Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues
Ability to provide physical support for mounting of DC HW, basic connectivity establishment

Ability to Install remote tools like Putty to establish connectivity between two devices

Ability to replace allowed HW components (such as HDD, memory)

Ability to work with various assessment tools to identify the different hardware models available

Ability to test the compatibility of Image with the various hardware models available, where needed