Guest Relations Specialist Fresh Grad

Job Summary

Key Responsibilities

• Guest Relations: Greet guests upon arrival perform check-in/check-out procedures and handle room assignments and key issuance.
• Financial Accuracy: Process payments handle foreign exchange and maintain an accurate cash drawer (float).
• Communication: Manage the switchboard handle internal and external calls and relay messages to guests or other departments (Housekeeping Maintenance).
• Problem Solving: Address guest complaints professionally and escalate them to management when necessary.
• Upselling: Promote hotel services food & beverage outlets and room upgrades to maximize revenue.
• Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g. verifying IDs emergency procedures).
  
  Ideal Candidate Profile:
  
  • Education & Experience: A University graduate with a background in Luxury Hospitality Guest Relations or Premium Services.
  • Communication: Exceptional verbal and written communication skills. Fluency in Arabic and English is essential.
  • Professional Image: Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high-end environment.
  • Soft Skills: A proactive service-first mindset with the ability to handle high-profile clients with discretion and elegance.
  • Nationalities:Lebanon Tunisia and Morocco

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