Hotel Manager Raffles Diriyah

Job Summary

• Function as key member of the Hotel Executive Committee and Leadership Team providing support and assistance to the Senior Managers and Executive Team.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals structured action plans and measurable outcomes.
• Ensure operation readiness and coordination of the hotel through respective Department Heads (Front Office Housekeeping Wellness Food & Beverage and Culinary).
• Sets a clear standard for luxury service through handson leadership emotional intelligence and authentic personal connection.
• Provides disciplined oversight of staffing levels productivity metrics and operational KPIs to optimize both service delivery and financial performance.
• Oversees recruitment onboarding and training of all operational colleagues.
• Establish and implement department policies Standards Operating Policies and service standards according to Raffles brand and global rating organizations.
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists.
• Provide coaching; leadership development; and goal setting with hotel department heads.
• Assist in the preparation of the pre-opening and annual Operations Budget/Plan and achieve the profit objectives therein.
• Brings proven pre-opening and project management experience required to navigate both shortterm operational initiatives and longrange capital plans.
• Analyses guest feedback quality metrics and audit results to drive structured improvement plans and sustained excellence throughout the year.
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Must possess and naturally exude a strong sense of style polish and discretion reflective of an ultraluxury flagship property.
• Assume the responsibilities of the General Manager in his/her absence

Qualifications :

Experience & Qualifications

• Minimum 10 years of progressive hotel operations leadership experience ideally within luxury or ultraluxury environments recognized by Forbes Travel Guide or comparable global luxury rating organizations.
• Minimum 5 years in a senior leadership role (Hotel Manager Director of Operations Director of Rooms) within a Forbesrated Leading Hotels of the World or similarly acclaimed luxury hotel or resort.
• Bachelors degree in hospitality management Business or a related field preferred.
• Proven experience leading complex multidepartment operations preferably within a luxury mixeduse or residential hotel recognized for excellence in service design and guest experience.
• Strong working knowledge of luxury hotel systems financial and labour reporting and productivity tools with demonstrated experience meeting the standards and rigor associated with toptier luxury rankings and brand audits.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative profit driven guest satisfaction oriented solutions.
• Comfortable working evenings weekends holidays and various schedules

Leadership Style & Personal Attributes

• A calm emotionally intelligent leader who thrives in dynamic environments.
• Warm composed and deeply serviceoriented even under pressure.
• Highly analytical with sound judgment and attention to detail.
• Naturally curious proactive and solutionfocused.
• Committed to creating an exceptional place to work stay dine and return to.

Additional Information :

• Employee benefit card offering discounted rates at Accor properties worldwide
• Complimentary duty meal
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities

Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

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