Loyalty Specialist

Job Summary

Black & Grey HR is partnering with a leading retail group in Saudi Arabia to recruit a customer-focused Loyalty Specialist to support the execution and enhancement of customer loyalty and engagement initiatives across the organization.

The Loyalty Specialist will play a key role in driving customer retention increasing member engagement and supporting CRM and loyalty campaigns through data-driven insights and operational excellence. This position works closely with cross-functional teams to deliver a seamless omni-channel loyalty experience across digital and in-store touchpoints.

Key Responsibilities:

- Support the execution and optimization of loyalty programs including rewards promotions member benefits and engagement initiatives.

- Assist in developing and implementing targeted CRM and loyalty campaigns to increase customer retention and purchase frequency.

- Monitor loyalty program performance and track key metrics related to member acquisition engagement and retention.

- Analyze customer data and purchasing behavior to support segmentation and personalized marketing activities.

- Coordinate loyalty initiatives across stores mobile applications e-commerce platforms and other customer touchpoints.

- Ensure loyalty transactions points accrual and redemption activities are accurately processed and maintained.

- Prepare reports and dashboards to evaluate campaign effectiveness and loyalty program performance.

- Collaborate with Marketing Operations E-commerce IT and external partners to support loyalty program objectives.

- Assist in managing loyalty partnerships vendor relationships and promotional collaborations.

- Ensure compliance with customer data privacy requirements and company policies.

Requirements

- Bachelors degree in Marketing Business Administration Analytics or a related field.

- 35 years of experience in loyalty programs CRM customer engagement retail marketing or customer analytics.

- Understanding of loyalty program structures customer retention strategies and CRM principles.

- Experience working with customer databases CRM platforms or loyalty management systems.

- Strong analytical and reporting skills with proficiency in Microsoft Excel; Power BI knowledge is an advantage.

- Excellent communication coordination and stakeholder management skills.

- Experience within retail FMCG supermarket or consumer-focused industries is preferred.

- GCC or Middle East market experience will be an added advantage.

Benefits

- Attractive Salary Benefits

Required Skills:

- Bachelors degree in Business Administration Marketing Retail Management or a related field. - Proven experience in retail buying preferably within the merchandise or pop culture industry. - Strong passion and knowledge of pop culture entertainment and merchandise trends. - Excellent negotiation and communication skills to build and maintain relationships with suppliers. - Analytical mindset with the ability to interpret sales data identify trends and make data-driven decisions. - Detail-oriented with strong organizational and time management skills to handle multiple tasks and prioritize effectively. - Proficiency in Microsoft Office Suite particularly Excel for data analysis and reporting. - Familiarity with inventory management systems and software is a plus. - Ability to work collaboratively in a team environment and contribute to a positive work culture.

Apply Now