Butler (Saudi Only)

About the Role of Butler
Accor is seeking a dedicated and experienced Butler (Saudi Only) to provide personalized luxury service. This full-time role involves anticipating guest needs and ensuring a seamless, high-quality experience throughout their stay. The position requires a minimum of 5 years of experience in a similar capacity within the luxury hospitality sector.
Key Responsibilities

Welcome, assist, and bid farewell to guests with professionalism and warmth.
Anticipate and address guests’ needs and preferences proactively.
Deliver personalized and luxury service throughout the guest's stay.
Handle guest requests and special arrangements with discretion.
Assist VIP guests and organize special occasions as required.
Coordinate effectively with Front Office, Housekeeping, Food & Beverage, and other departments.
Provide comprehensive information about hotel facilities, services, and local attractions.
Address guest concerns professionally and ensure prompt resolution.
Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality service.

Qualifications and Experience

Minimum of 5 years of experience as a butler or in a similar role within the luxury hospitality industry.
Proven supervisory experience in managing a team of service professionals.
High school diploma or equivalent is required; a Bachelor's degree in Hospitality Management or a related field is preferred.
Professional butler certification is considered an advantage.

Required Skills

Excellent interpersonal and communication skills for effective interaction with guests, team members, and other departments.
Strong leadership abilities and a talent for mentoring and developing staff.
Proficiency in household management software and the MS Office suite.
Exceptional attention to detail and problem-solving capabilities.
Superior time management and multitasking abilities.
In-depth knowledge of etiquette, protocol, and luxury service standards.
Familiarity with Middle Eastern customs and etiquette is highly advantageous.
Ability to maintain confidentiality and exercise discretion at all times.

Work Environment and Schedule
This is a full-time position that requires flexibility to work varying shifts, including weekends and holidays, to meet the demands of a luxury hospitality environment.