Front Office Agent

About the Role
Chedi Hospitality is seeking a Front Office Agent to join their team in Saudi Arabia. This full-time position is responsible for providing a warm, efficient, and professional check-in, check-out, and guest service experience. The role acts as a primary point of contact between guests and the hotel, ensuring accurate information delivery, prompt handling of requests, and support for the Front Office team in achieving departmental objectives while safeguarding hotel assets.
Key Responsibilities

Maintain excellent personal grooming and a professional appearance.
Ensure punctuality, efficiency, and courtesy with guests and team members.
Adhere strictly to security, fire, safety, health, and hygiene procedures.
Foster a strong team-oriented working environment.
Maintain up-to-date knowledge of hotel products, facilities, and local areas.
Continuously develop professional skills to enhance performance and service quality.
Welcome guests and conduct efficient, accurate check-in and check-out processes.
Handle guest reservations, walk-ins, and room assignments in coordination with relevant teams.
Operate the Property Management System (PMS) accurately, updating guest profiles and preferences.
Respond promptly and professionally to guest inquiries, requests, and complaints, escalating when necessary.
Process cash, credit card, and other payment transactions accurately.
Coordinate with other departments to ensure prompt action on guest requests and room readiness.
Promote hotel facilities and identify opportunities to upsell rooms and services.
Maintain accurate guest records and documentation in line with data protection requirements.
Report security, safety, or maintenance concerns immediately.
Attend meetings and briefings, communicating relevant information to the team.
Keep the Front Office Supervisor/Manager informed of operational challenges and recommend corrective actions.
Understand and comply with emergency, security, and safety procedures.
Ensure the Front Desk and surrounding areas are clean, organized, and presentable.
Ensure front office equipment is properly maintained and faults are reported promptly.
Assist in preparing reports, occupancy forecasts, and VIP arrival lists as required.

Team Collaboration and Compliance

Coordinate and support team activities including training sessions and social initiatives.
Maintain positive relationships with team members and all departments.
Promote motivation, morale, and discipline, ensuring compliance with hotel policies and local legislation.
Respect and comply with the rules and regulations of the Kingdom of Saudi Arabia.

Qualifications and Experience

0-1 years of experience in a similar role.
Ability to deliver professional guest service consistently.
Strong communication and interpersonal skills.
Proficiency in operating Property Management Systems (PMS).
Understanding of financial and audit procedures related to payment transactions.

Work Environment
The Front Office Agent will work in a dynamic hotel environment, requiring adherence to established policies and procedures to maintain high service standards. The role involves continuous interaction with guests and collaboration with various hotel departments.
Application Information
This is a full-time position with salary details to be disclosed during the recruitment process. Candidates are expected to perform all duties in a courteous, safe, and efficient manner.