Director Of Rooms Raffles Diriyah

Job Summary

The Director of Rooms is a key pre-opening leader responsible for the successful set-up launch and ongoing direction of all Rooms Division operations.

This role will establish Raffles brand standards recruit and develop high-performing teams and design exceptional guest journeys. Following opening the Director of Rooms will drive service excellence operational efficiency and financial performance across the Rooms Division ensuring a seamless transition from opening to steady-state operations.

Leadership Presence & Brand Stewardship

• Sets the standard for luxury experiences through handson leadership emotional intelligence and authentic guest connection.
• Serves as a visible confident and refined leader across the property cultivating strong engagement with guests residents and colleagues.
• Acts as a brand ambassador for Raffles Diriyah representing the hotel vision with sophistication creativity and impeccable judgment.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals structured action plans and measurable outcome.

Operational Performance & Strategic Execution

• Lead the pre-opening planning and set-up of the Rooms Division including Front Office Housekeeping Guest Relations Concierge Raffles Butler and related functions ensuring seamless execution and consistency of experience.
• Oversees financial performance including pre-opening budgeting forecasting budgeting cost control and revenue optimization across all outlets.
• Drives performance against Forbes Travel Guide LQA and internal brand standards ensuring all venues meet and exceed luxury benchmarks.
• Develops and executes action plans based on guest feedback financial results and audit outcomes fostering continuous improvement yearround.
• Work closely with Revenue Management Sales and Marketing to support pre-opening pricing positioning and go-to-market strategies.
• Maintains deep expertise in luxury dining standards ensuring leaders are trained empowered and accountable.
• Ensures effective labour management productivity and operational KPIs to balance service excellence with financial discipline.
• Brings proven pre-opening and project management experience required to navigate both shortterm operational initiatives and longrange capital plans.
• Maintains transparency and strong communication within a hightouch ownership environment.

Culture Talent & Engagement

• Leads hiring onboarding and training to ensure alignment with brand standards and cultural values.
• Builds a highperformance culture rooted in collaboration creativity and accountability across Rooms Department teams.
• Partners closely with People & Culture to drive engagement retention and development initiatives within the division.
• Translates colleague engagement insights into actionable plans with measurable outcomes.
• Mentors and develops Rooms leaders strengthening succession pipelines and longterm capability.
• Sustains energy creativity and a sense of purpose within a dynamic and competitive luxury dining landscape.

Guest Experience Safety & Brand Standards

• Takes ownership of the endtoend Rooms guest experience ensuring exceptional service quality and consistency across all venues.
• Champions innovation and creativity continually elevating dining concepts service rituals and guest engagement.
• Drives personalization and memorable moments that reflect modern luxury while honouring Raffles heritage.
• Ensures compliance with health safety sanitation and regulatory standards across Rooms operation.
• Analyses guest feedback and quality metrics to implement structured improvements and sustain excellence.
• Oversee the end-to-end guest journey design ensuring Raffle experience from pre-arrival to post-departure.

• Establish guest feedback service recovery and online reputation processes in readiness for opening.

Qualifications :

• Minimum 10 years of progressive Rooms leadership experience within luxury or ultraluxury hotel brands.
• At least 5 years in a senior Rooms leadership role (Director of Rooms Executive Assistant Director of Rooms or equivalent) within a Forbesrated or comparable luxury property.
• Proven success leading diverse teams in highend luxury ultra-luxury hotels.
• Strong financial acumen with demonstrated experience in revenue growth cost control and profitability within complex Rooms operations.
• Bachelors degree in hospitality management Tourism Business or a related field preferred.
• Deep knowledge of luxury service standards culinary trends and operational best practices within the global luxury dining landscape.

Leadership Style & Personal Attributes

• A dynamic emotionally intelligent leader with a passion for hospitality and guest experience.
• Warm polished and servicedriven with the ability to inspire teams and connect authentically.
• Creative and commercially minded balancing innovation with operational discipline.
• Highly detailoriented with strong judgment and problemsolving capabilities.

Additional Information :

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Complimentary duty meal.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities.

Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

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