Contact Centre Agent

Job Summary

On behalf of our client we are looking for a Contact Center Agent to join their team in Riyadh.

• Answering customer inquiries via phone WhatsApp email and social media.
  
• Providing information about services packages promotions and events.
  
• Handling customer complaints and ensuring timely resolution.
  
• Conducting outbound sales calls and following up on leads.
  
• Converting inquiries into bookings and achieving sales targets.
  
• Promoting memberships seasonal offers and additional services.
  
• Managing bookings reservations amendments and cancellations.
  
• Maintaining accurate customer records in CRM systems.
  
• Delivering exceptional customer service and guest experience.
  
• Processing payments invoices and transaction confirmations.
  
• Reconciling payments and reporting discrepancies.
  
• Collecting customer feedback and supporting service improvements.
  
• Ensuring data accuracy confidentiality and policy compliance.
  
• Collaborating with teams to achieve operational and sales objectives.
  
• Maintaining professionalism and positive customer relationships
  

Requirements

• Bilingual fluency in Arabic and English spoken and written essential for KSA family guests.
  
• Prior experience in a contact centre customer service or sales role (hospitality or entertainment preferred).
  
• Proficiency in CRM systems booking platforms and Microsoft Office / Google Workspace.
  
• Strong telephone manner WhatsApp communication etiquette and written correspondence skills.
  
• Ability to handle multiple channels simultaneously in a fast-paced high-volume environment.
  
• Confident and persuasive with both inbound and outbound sales conversations.
  
• Cultural awareness of Saudi family values guest expectations and communication norms.
  
• High attention to detail in booking accuracy data entry and payment processing.
  

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