أخصائي نمو المستخدمين
تفاصيل الوظيفة
Responsibilities Attract new players through social media, gaming communities, referrals, and other approved channels. Introduce the game, its features, events, and benefits to potential users. Guide new players through registration, onboarding, and their first gameplay experience. Build and maintain positive relationships with both new and existing players. Encourage players to remain active by promoting relevant game events, rewards, and features. Introduce suitable top-up packages, promotions, and in-game benefits based on players’ interests and needs. Follow up with interested players and support them throughout the top-up process. Re-engage inactive players and encourage them to return to the game. Collect player feedback and report common concerns, preferences, and market trends. Maintain accurate records of user acquisition, engagement, and top-up performance. Achieve assigned targets related to new users, active users, retention, and revenue. Ensure all communication is professional, transparent, and compliant with company policies. Requirements Previous experience in user growth, online sales, customer engagement, business development, or game operations is preferred. Good knowledge of mobile games, especially strategy or competitive games. Strong communication, persuasion, and relationship-building skills. Comfortable communicating with players through social media, messaging applications, and online communities. Target-oriented and able to work independently. Able to understand player needs and recommend appropriate game features or promotions. Good English communication skills; additional languages are an advantage. Basic knowledge of Excel or Google Sheets is preferred. Must have a reliable computer, stable internet connection, and a suitable remote-working environment. Key Performance Indicators Number of newly registered users Number of activated and active users User retention and reactivation rate Number of first-time paying users Top-up conversion rate Total revenue generated Quality and compliance of player communication What We Offer Remote working opportunity Performance-based incentives Training on the game, promotions, and user communication Opportunities to grow within the user operations and game operations team
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