Speciality Restaurant Manager Singaporean

Job Summary

Key Responsibilities

Operational Supervision & Quality Assurance:

• Oversee the daily operations of the Singaporean specialty restaurant ensuring a seamless intuitive and refined service experience in alignment with Raffles standards of excellence.
• Ensure the restaurant environment reflects the rich heritage and multicultural identity of Singaporean cuisine blending elegance with vibrant authenticity in ambiance presentation and service flow.
• Conduct daily briefings and meticulous inspections to ensure consistency in food quality service rituals cleanliness and attention to detail.
• Maintain strict control of inventory sourcing and cost management ensuring the use of authentic ingredients while optimizing efficiency and minimizing waste.
• Ensure full compliance with HACCP standards local regulations and Raffles operational policies.

Guest Experience & Service Excellence:

• Curate a soulful and immersive Singaporean dining journey where each guest experience is personalized memorable and emotionally engaging.
• Bring dishes to life through storytelling sharing the heritage cultural influences and inspirations behind each offering reflecting Singapores diverse culinary identity.
• Anticipate guest needs with intuition and grace ensuring seamless service delivery that feels both effortless and bespoke.
• Handle guest feedback and service recovery with empathy discretion and a commitment to turning moments into lasting impressions.
• Build meaningful relationships with guests recognizing preferences and creating a sense of belonging that encourages return visits.

Team Leadership & Development:

• Lead and inspire a team of Heartists fostering a culture of passion pride and excellence in every interaction.
• Coach and develop team members on service artistry Singaporean cuisine knowledge and personalized guest engagement.
• Embed Raffles service culture through continuous training storytelling and role modeling of brand values.
• Ensure high standards of grooming professionalism and emotional intelligence within the team.
• Support talent development succession planning and the growth of future leaders within the Raffles family.

Financial Performance & Commercial Focus:

• Drive revenue growth through strategic upselling promotions and optimization of average check value.
• Monitor financial performance including revenue labor costs and cost of sales ensuring alignment with budget targets.
• Prepare forecasts analyze trends and implement action plans to improve profitability.
• Collaborate with marketing and events teams to promote the Singaporean restaurant through campaigns activations and partnerships.
• Ensure accurate billing cash handling and compliance with financial procedures.

Brand Culture & Pre-Opening Excellence:

• Bring to life the spirit of Raffles through the restaurant concept blending timeless elegance with the vibrant soul of Singaporean cuisine.
• Support pre-opening initiatives including recruitment onboarding training programs and the creation of bespoke service rituals.
• Contribute to the development of SOPs guest journey mapping and service choreography aligned with Raffles standards.
• Champion a culture of belonging creativity and excellence where every team member contributes to creating magic.
• Collaborate cross-functionally to ensure a seamless and elevated guest journey across all touchpoints.

Health Safety & Compliance:

• Ensure adherence to all health safety and hygiene standards in line with local regulations and company policies.
• Conduct regular audits and ensure corrective actions are implemented promptly.
• Promote a safe working environment for colleagues and guests at all times.

Qualifications :

Qualifications & Experience:

• Bachelors degree or diploma in Hospitality Management Food & Beverage or a related field.
• Minimum 35 years of experience in a luxury hotel or high-end specialty restaurant with exposure to Singaporean or Southeast Asian cuisine preferred.
• Strong understanding of luxury service standards and guest engagement.
• Pre-opening experience is highly advantageous.

Competencies:

• Inspirational leadership with a passion for people development
• Deep appreciation for Singaporean cuisine and cultural storytelling
• Exceptional communication and interpersonal skills
• Strong commercial awareness and financial acumen
• Attention to detail with a commitment to excellence
• Emotional intelligence and ability to create meaningful guest connections

Additional Information :

• Strong understanding of Raffles & Fairmont service culture and emotional luxury philosophy.
• A proactive and anticipatory approach to guest service ensuring every moment is meaningful and memorable.
• Impeccable grooming and personal presentation aligned with ultra-luxury standards.
• Flexibility to work shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Restaurant Experience
• Labor Cost Analysis
• Hospitality Experience
• Cost Management
• Assistant Manager Experience
• Management Experience
• Profit & Loss
• Computer Literacy
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management

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